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Live Chat
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Help Desk Live Chat
Business SMS Order Management Call Management

Slaask versus Gorgias


Compare Features, Integrations, Plugins, and Prices

Slaask Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $29 p/m
Free Plan:Not Available
Free Trial: 14 days

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

Slaask Details

Owned by
Slaask
Year founded
2015
HQ Location
San Francisco, US

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

What is Slaask?


Slaask is THE customer service app for all Slack users.

Slaask is hyperspecialized and 100% Slack-based. It allows you and your company to unify all of your internal and external communication: interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack!

By allowing you to have your internal and external communication in the same place, tab-toggling is a thing of the past, no more time is wasted switching between different tools as everything happens in your Slack workspace. The best part? Completely transparent on the customer side.

We wrote an article that includes Slaask as one of the 6 best Slack Chat Providers in 2022.

Slaask’s features allow you to take care of all your customers’ needs: from our Marketplace to our Meetings feature, and not forgetting our powerful Conversation Flows feature which allows you to create specific paths for your customers to follow based on their needs. These flows can be either 100% automatic or a mix of automatic communication and human input, allowing you to filter incoming conversations and focus on the ones most important to your business.

Notable customers of Slaask include Cumul.io, Windoo, and Sky Rocket Development.

What is Gorgias?


Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live-chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Gorgias comes with a monthly pricing plan.

Unique about Gorgias is their Academy, where they offer Agent training next to regular account setups. You have to have an account in order to access these documents, but the academy contents are free.

Slaask Agent Platform

Gorgias Agent Platform

Agent Platform

Slaask

Gorgias

Android

iOS

Slack

Web App

Agent Tools

Slaask

Gorgias

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Mark as Spam

Order Tracking

Search

Ticketing

Visitor Ban

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Slaask

Gorgias

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Ticket Form

Product Cards

Quick Replies

Scheduled Hours

Triggers

Slaask Supported File Types

Gorgias Supported File Types

Supported File Types

Slaask

Gorgias

.doc(x)

.jpg

.pdf

.png

Widget Customization

Slaask

Gorgias

Avatar

Branding

Colors

Display Name and Title

Icon

Position

Profile Picture

Tagline

White label

Integrations

Slaask

Gorgias

Ada

Google Tag Manager

Klaviyo

Postscript

Recharge

Slack

Yotpo

Zapier

Plugins

Slaask

Gorgias

BigCommerce

Facebook Marketplace

Magento

Shopify

Wordpress

Connectivity

Slaask

Gorgias

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website

Whatsapp