View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk
View Tidio profile
Chatbot Live Chat
Live Chat

Rocket.Chat versus Tidio


Compare Features, Integrations, Plugins, and Prices

Rocket.Chat Pricing Model

  • Feature Based
  • Seat Based
Starts from: Quoted
Free Plan: Available
Free Trial: 30 days

Tidio Pricing Model

  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: 7 days

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Tidio Details

Owned by
Tidio
Year founded
2013
HQ Location
Szczecin, Poland
Website
tidio.com
LinkedIn
Twitter

Tidio Notable Customers

AOS Group
Falcon Pack
Printpack

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Open Source

Rocket.Chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security-oriented hub. The options and features at hand are mostly limited by your imagination.

What is Tidio?


Tidio is a provider that offers a lot of value for startups and smaller companies. There are plenty of success stories from small founder teams with Tidio, including Wicklewood and Whisker Bag.

With a free forever plan that includes 3 agents as well as numerous upgrades and chatbots, they pack quite a punch!

Unique about Tidio is that you can initiate a chat with a user on your website in real-time as well as have a chatbot answer questions for you.

Agent Platform

Rocket.Chat

Tidio

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Rocket.Chat

Tidio

Audio Messages

Canned Replies

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Custom Visitor Permissions

File Sharing

Internal Notes

Notifications Visual

Tags

Visitor Information

Visitor Page Tracking

Pre-chat Options

Rocket.Chat

Tidio

Canned Replies

Conversation Routing

Custom Greeting

Offline Form

Pre Chat Form

Quick Replies

Triggers

Channels

Rocket.Chat

Tidio

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Rocket.Chat

Tidio

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Light and Dark Themes

Notification Sound

Real Time Customization

Remove -Powered by-

Visitor Notification Counter

Visitor Pop out Window

Visitor Receive Chat Transcript

Widget Behaviour

Integrations

Rocket.Chat

Tidio

Dialogflow

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho

Comparisons