Rocket.Chat versus SocialIntents

Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Open Source

Rocket.Chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security-oriented hub. The options and features at hand are mostly limited by your imagination.

Social Intents offers a basic live chat widget that focuses on integrations with third parties.

Besides the live chat, Social Intents has apps for conversion popups and feedback forms available. They offer plugins for Shopify, WordPress, Bigcommerce, and Wix. You can set up your own chatbot through Google-owned Dialogflow.

Social Intents has also recently added ChatGPT integration in all their plans.

Social Intents doesn’t share any examples of its customer base.