View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk
View POWR profile
Live Chat
Live Chat

Rocket.Chat versus POWR


Compare Features, Integrations, Plugins, and Prices

Rocket.Chat Pricing Model

  • Feature Based
  • Seat Based
Starts from: $35 p/m
Free Plan: Available
Free Trial: 30 days

POWR Pricing Model

  • Feature Based
  • Seat Based
Starts from: $5.49 p/m
Free Plan: Available
Free Trial: Not Available

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

POWR Details

Owned by
POWR
Year founded
2014
HQ Location
California, United States
Website
powr.io
LinkedIn
Twitter

POWR Notable Customers

No Data Available

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Rocket.chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security oriented hub. The options and features at hand are mostly limited by your imagination.

Setting up, self-hosting, and maintaining your own server is free. However, you will need technical prowess or hire developers to leverage most of the possibilities of their stack. Some Enterprise Edition features are only available with a subscription, which you can try out with a 30 day free trial.

A 30 day free trial is also available for their robust and scalable cloud hosted SaaS Enterprise solutions. If your organization requires more strict control, the entire infrastructure can be hosted on premise.

What is POWR?


POWR offers a complete suite of no-code eCommerce solutions with more than 60 apps and plugins, mostly aimed at platforms like WordPress, Squarespace, and Shopify.

Their live chat plugin connects through Facebook Messenger. Meaning, POWR may not be a good choice for businesses that have concerns about Facebook’s policies and reputation.

The customization tool for the chat widget is easy to use but constrained, even with their more expensive plans.

POWR’s commercial approach is different from their competitors’. They have a dual pricing system for their products that may seem simple at first but can get complicated and costly quickly.

Firstly, they offer complete suites that are billed by a maximum amount of traffic on your website. The plugins will stop working if this amount is exceeded. A free suite with a restricted number of apps is available for sites with traffic up to 250 views per month.

Secondly, they offer subscriptions per app or plugin for a set price. This applies to their live chat plugin as well. A free plan with limited features is available. Their paid plans starts at $5.49 per month. There are no free trials available.

Customers of POWR are mostly small businesses. A few of them share their success stories on the POWR.io website.

Agent Platform

Rocket.Chat

POWR

Android

iOS

Linux

MacOS

Web App

Windows

Agent Tools

Rocket.Chat

POWR

Audio Messages

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Custom User Permissions

File Sharing

Internal Notes

Message Status

Notifications Visual

Tags

Visitor Information

Visitor Page Tracking

Pre-chat Options

Rocket.Chat

POWR

Canned Replies

Conversation Routing

Custom Greeting

Hours of Operation

Offline Ticket Form

Pre Chat Form

Quick Replies

Triggers

Channels

Rocket.Chat

POWR

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website

WhatsApp

Customization

Rocket.Chat

POWR

Avatar

Behaviour

Branding

Colors

Display Name and Title

Light and Dark Themes

Notification Counter

Notification Sound

Profile Picture

Real Time Customization

Visitor Pop out Window

Visitor Receive Chat Transcript

White Label (Remove -Powered by-)

Integrations

Rocket.Chat

POWR

Dialogflow

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho

Plugins

Rocket.Chat

POWR

Shopify

Squarespace

Wordpress

Comparisons