View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk
View LiveChat profile
Live Chat
Live Chat

Rocket.Chat versus LiveChat


Compare Features, Integrations, Plugins, and Prices

Rocket.Chat Pricing Model

  • Feature Based
  • Seat Based
Starts from: $35 p/m
Free Plan: Available
Free Trial: 30 days

LiveChat Pricing Model

  • Feature Based
  • Seat Based
Starts from: $24 p/m
Free Plan:Not Available
Free Trial: 14 days

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

LiveChat Details

Owned by
LiveChat
Year founded
2002
HQ Location
Wrocław, Poland
LinkedIn
Twitter

LiveChat Notable Customers

Adobe
Atlassian
PayPal
Unilever

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Rocket.chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security oriented hub. The options and features at hand are mostly limited by your imagination.

Setting up, self-hosting, and maintaining your own server is free. However, you will need technical prowess or hire developers to leverage most of the possibilities of their stack. Some Enterprise Edition features are only available with a subscription, which you can try out with a 30 day free trial.

A 30 day free trial is also available for their robust and scalable cloud hosted SaaS Enterprise solutions. If your organization requires more strict control, the entire infrastructure can be hosted on premise.

What is LiveChat?


LiveChat, originally from Poland, has been in the online customer service software business since 2002, being one the first companies to provide a live chat function to websites.

As one of the largest providers they offer a large number of app integrations and customization possibilties, ranging from CRM to e-commerce and help-desk software.

Their cheapest plan starts at $16 per month for one agent. A lot of features, analytics, and plugins are paid options or only available in their more expensive plans. They don’t offer a free plan. However, a 14 days free trial is available.

LiveChat has a substantial customer base consisting of over 35,000 companies worldwide. Among their customers are titans of industry like Adobe, Atlassian, PayPal, and Unilever.

Rocket.Chat Agent Platform

Agent Platform

Rocket.Chat

LiveChat

Android

iOS

Linux

MacOS

Web App

Windows

Agent Tools

Rocket.Chat

LiveChat

Audio Messages

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Custom User Permissions

File Sharing

Internal Notes

Message Status

Notifications Visual

Tags

Visitor Information

Visitor Page Tracking

Pre-chat Options

Rocket.Chat

LiveChat

Canned Replies

Conversation Routing

Custom Greeting

Hours of Operation

Offline Ticket Form

Pre Chat Form

Quick Replies

Triggers

Channels

Rocket.Chat

LiveChat

Apple Business Chat

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website

WhatsApp

Customization

Rocket.Chat

LiveChat

Avatar

Behaviour

Branding

Colors

Display Name and Title

Light and Dark Themes

Notification Counter

Notification Sound

Profile Picture

Real Time Customization

Visitor Pop out Window

Visitor Receive Chat Transcript

White Label (Remove -Powered by-)

Integrations

Rocket.Chat

LiveChat

Dialogflow

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho

Comparisons