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Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk
View Live Agent profile
Call Center Live Chat Video Chat
Omnichannel CRM Multi Language

Rocket.Chat versus Live Agent


Compare Features, Integrations, Plugins, and Prices

Rocket.Chat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: Quoted
Free Plan: Available
Free Trial: 30 days

Live Agent Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $12 p/m
Free Plan: Available
Free Trial: 30 days

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Live Agent Details

Owned by
Live Agent
Year founded
2006
HQ Location
Bratislava, Slovakia
LinkedIn
Twitter

Live Agent Notable Customers

Airbus
Forbes
Nascar.

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Open Source

Rocket.Chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security-oriented hub. The options and features at hand are mostly limited by your imagination.

What is Live Agent?


LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

Agent Platform

Rocket.Chat

Live Agent

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Rocket.Chat

Live Agent

Audio Messages

Canned Replies

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Custom Visitor Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Notifications Audio

Notifications Visual

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Rocket.Chat

Live Agent

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Knowledgebase

Offline Form

Operation Hours Schedule

Pre Chat Form

Quick Replies

Triggers

Channels

Rocket.Chat

Live Agent

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Viber

Website Chatwidget

WhatsApp

Customization

Rocket.Chat

Live Agent

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Notification Sound

Real Time Customization

Remove -Powered by-

Visitor Notification Counter

Visitor Pop out Window

Visitor Receive Chat Transcript

Widget Animation

Widget Behaviour

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Rocket.Chat

Live Agent

Agile CRM

Dialogflow

Feederloop

GIPHY

Google Forms

Google Sheets

Hubspot

Intercom

Klaviyo

Mailchimp

ManyChat

PayPal

Pipedrive

Quriobot

Salesforce

Slack

Stripe

Trello

Twilio

Webhooks

Zapier

Zoho

Plugins

Rocket.Chat

Live Agent

BigCommerce

Blogger

Drupal

GoDaddy

Joomla

Magento

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons