View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk
View Gosquared profile
In-app Live Chat Live Chat
Live Translation Live Chat Lead Generation

Rocket.Chat versus Gosquared


Compare Features, Integrations, Plugins, and Prices

Rocket.Chat Pricing Model

  • Feature Based
  • Seat Based
Starts from: $35 p/m
Free Plan: Available
Free Trial: 30 days

Gosquared Pricing Model

  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan:Not Available
Free Trial: 7 days

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Gosquared Details

Owned by
Go Squared Ltd.
Year founded
2006
HQ Location
London, United Kingdom
LinkedIn
Twitter

Gosquared Notable Customers

BYTA
FluidStack
inLinks

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Rocket.chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security oriented hub. The options and features at hand are mostly limited by your imagination.

Setting up, self-hosting, and maintaining your own server is free. However, you will need technical prowess or hire developers to leverage most of the possibilities of their stack. Some Enterprise Edition features are only available with a subscription, which you can try out with a 30 day free trial.

A 30 day free trial is also available for their robust and scalable cloud hosted SaaS Enterprise solutions. If your organization requires more strict control, the entire infrastructure can be hosted on premise.

What is Gosquared?


Started in 2006, the British GoSquared defines itself as a provider of growth software for subscription businesses. Their services consist of customer engagement, live chat, and web analytics.

GoSquared live chat has integrations with platforms like WordPress, Zapier, and Zendesk. It offers the possibility to import customer data from a.o. Intercom and Salesforce. The number of available features for live chat is relatively limited.

Rocket.Chat Agent Platform

Gosquared Agent Platform

Agent Platform

Rocket.Chat

Gosquared

Android

iOS

Linux

MacOS

Web App

Windows

Agent Tools

Rocket.Chat

Gosquared

Audio Messages

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Custom User Permissions

File Sharing

Internal Notes

Language Detection

Message Status

Notifications Visual

Search

Tags

Team Inbox

Visitor Information

Visitor Page Tracking

Pre-chat Options

Rocket.Chat

Gosquared

Canned Replies

Conversation Routing

Custom Greeting

Hours of Operation

Knowledgebase

Offline Ticket Form

Pre Chat Form

Pre Chat Form / Lead Generation

Quick Replies

Triggers

Channels

Rocket.Chat

Gosquared

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website

WhatsApp

Customization

Rocket.Chat

Gosquared

Animations

Avatar

Behaviour

Branding

Colors

Display Name and Title

Light and Dark Themes

Notification Counter

Notification Sound

Profile Picture

Real Time Customization

Visitor Pop out Window

Visitor Receive Chat Transcript

White Label (Remove -Powered by-)

Integrations

Rocket.Chat

Gosquared

Calendly

Dialogflow

Google Tag Manager

Hubspot

Intercom

Mailchimp

Salesforce

Trello

Tumblr

Webhooks

Zapier

Zendesk

Zoho

Plugins

Rocket.Chat

Gosquared

BigCommerce

Drupal

Joomla

OpenCart

Prestashop

Squarespace

Wix

Wordpress

Comparisons