Rocket.Chat versus Gosquared

Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Rocket.chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security oriented hub. The options and features at hand are mostly limited by your imagination.

Setting up, self-hosting, and maintaining your own server is free. However, you will need technical prowess or hire developers to leverage most of the possibilities of their stack. Some Enterprise Edition features are only available with a subscription, which you can try out with a 30 day free trial.

A 30 day free trial is also available for their robust and scalable cloud hosted SaaS Enterprise solutions. If your organization requires more strict control, the entire infrastructure can be hosted on premise.

Started in 2006, the British GoSquared defines itself as a provider of growth software for subscription businesses. Their services consist of customer engagement, live chat, and web analytics.

GoSquared live chat has integrations with platforms like WordPress, Zapier, and Zendesk. It offers the possibility to import customer data from a.o. Intercom and Salesforce. The number of available features for live chat is relatively limited.