View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk
View Formilla profile
Chatbot Live Chat Managed Live Chat
Multi Language Lead Generation

Rocket.Chat versus Formilla


Compare Features, Integrations, Plugins, and Prices

Rocket.Chat Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: Quoted
Free Plan: Available
Free Trial: 30 days

Formilla Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $17.49 p/m
Free Plan: Available
Free Trial: 15 days

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
LinkedIn
Twitter

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Open Source

Rocket.Chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security-oriented hub. The options and features at hand are mostly limited by your imagination.

What is Formilla?


Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to back up or outsource your customer service and let Formilla handle your chats with their highly-trained live chat agents.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

Agent Platform

Rocket.Chat

Formilla

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Rocket.Chat

Formilla

Audio Messages

Canned Replies

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Custom Visitor Permissions

File Sharing

Internal Notes

Notifications Visual

Tags

Visitor Information

Visitor Page Tracking

Pre-chat Options

Rocket.Chat

Formilla

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

Offline Form

Operation Hours Schedule

Pre Chat Form

Quick Replies

Triggers

Channels

Rocket.Chat

Formilla

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Rocket.Chat

Formilla

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Sound

Real Time Customization

Remove -Powered by-

Visitor Notification Counter

Visitor Pop out Window

Visitor Receive Chat Transcript

Widget Behaviour

Widget CSS Editing

Widget Position

Integrations

Rocket.Chat

Formilla

Dialogflow

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho

Plugins

Rocket.Chat

Formilla

BigCommerce

Joomla

OpenCart

Shopify

Weebly

Wix

WordPress

Comparisons