View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk
View Feederloop profile
Audio Chat Video Chat
Screen Sharing Co-browsing Session Replay

Rocket.Chat versus Feederloop


Compare Features, Integrations, Plugins, and Prices

Rocket.Chat Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $35 p/m
Free Plan: Available
Free Trial: 30 days

Feederloop Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $20 p/m
Free Plan:Not Available
Free Trial: 14 days

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Feederloop Details

Owned by
Feederloop
Year founded
2021
HQ Location
South Africa
LinkedIn
Twitter

Feederloop Notable Customers

24ins
Crelate
MozoApp

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Rocket.chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security oriented hub. The options and features at hand are mostly limited by your imagination.

Setting up, self-hosting, and maintaining your own server is free. However, you will need technical prowess or hire developers to leverage most of the possibilities of their stack. Some Enterprise Edition features are only available with a subscription, which you can try out with a 30 day free trial.

A 30 day free trial is also available for their robust and scalable cloud hosted SaaS Enterprise solutions. If your organization requires more strict control, the entire infrastructure can be hosted on premise.

What is Feederloop?


The Feederloop chat widget provides seamless video, audio, and screen-sharing calls straight from your website.

Feederloop was founded in 2021 with the goal of going beyond traditional text-based chat widgets by providing a complete audio/visual call experience while keeping customers engaged on your website.

Feederloop provides a rich feature set including:

  • Audio or video chat.
  • In-call or anonymous screen sharing.
  • Intelligent call routing to agents and teams.
  • Customers can leave voice messages when agents are unavailable.
  • Replays allow your team to watch screen share sessions retroactively.
  • It can be used as a stand-alone widget or integrated with other live chat software like Intercom, JivoChat, and Twak.to (more app store integrations coming soon).

Feederloop shines in customer support, onboarding, and sales by creating a seamless real-time audio/visual communication channel between companies and their customers.

Rocket.Chat Agent Platform

Feederloop Agent Platform

Agent Platform

Rocket.Chat

Feederloop

Android

iOS

Linux

MacOS

Web App

Windows

Agent Tools

Rocket.Chat

Feederloop

Audio Messages

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Custom User Permissions

File Sharing

Internal Notes

Message Status

Notifications Visual

Screen Sharing

Tags

Visitor Information

Visitor Page Tracking

Pre-chat Options

Rocket.Chat

Feederloop

Canned Replies

Conversation Routing

Custom Greeting

Hours of Operation

Offline Ticket Form

Pre Chat Form

Quick Replies

Triggers

Channels

Rocket.Chat

Feederloop

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website

WhatsApp

Customization

Rocket.Chat

Feederloop

Avatar

Behaviour

Branding

Colors

Display Name and Title

Light and Dark Themes

Notification Counter

Notification Settings

Notification Sound

Profile Picture

Real Time Customization

Visitor Pop out Window

Visitor Receive Chat Transcript

White Label (Remove -Powered by-)

Integrations

Rocket.Chat

Feederloop

Chatra

Dashly

Dialogflow

Drift

Hubspot

Intercom

JivoChat

Live Agent

LiveChat

Salesforce

Slack

Tawk.to

Trello

Webhooks

Zapier

Zoho

Comparisons