View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk
View Drift profile
Chatbot Conversational AI Live Chat
Meeting Scheduling A/B Testing Integrations

Rocket.Chat versus Drift


Compare Features, Integrations, Plugins, and Prices

Rocket.Chat Pricing Model

  • Feature Based
  • Seat Based
Starts from: Quoted
Free Plan: Available
Free Trial: 30 days

Drift Pricing Model

  • Feature Based
  • Seat Based
Starts from: $2500 p/m
Free Plan:Not Available
Free Trial: Unknown

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Drift Details

Owned by
Drift
Year founded
2015
HQ Location
Boston MA, United States
Website
drift.com
LinkedIn
Twitter

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Open Source

Rocket.Chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security-oriented hub. The options and features at hand are mostly limited by your imagination.

What is Drift?


Founded in 2015, Drift currently employs over 500 people, their growth has been impressive.

Drift started out with a simple chat widget but offers full sales, marketing, and support suites tailored to the specific needs of different types of industries.

Agent Platform

Rocket.Chat

Drift

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Rocket.Chat

Drift

Audio Messages

Canned Replies

Chat History

Chat Rating

Chat Status

Chat Transcripts

Chat Transfer

Custom Visitor Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Meeting Scheduling

Notifications Visual

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Rocket.Chat

Drift

Canned Replies

Conversation Routing

Custom Greeting

Instant Replies

Message Routing

Offline Form

Pre Chat Form

Quick Replies

Triggers

Channels

Rocket.Chat

Drift

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Zoom

Customization

Rocket.Chat

Drift

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Light and Dark Themes

Notification Sound

Real Time Customization

Remove -Powered by-

Visitor Notification Counter

Visitor Pop out Window

Visitor Receive Chat Transcript

Widget Behaviour

Integrations

Rocket.Chat

Drift

Clearbit

Dialogflow

Feederloop

Front

Google Meet

Google Sheets

Hubspot

Marketo

Microsoft Dynamics 365

Microsoft Teams

Okta

Salesforce

Slack

Trello

Webhooks

Zapier

Zendesk

Zoho

Zoom

Comparisons