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Engagement Widget Live Chat
Contact Form Dedicated Widgets Facebook Messenger
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Call Center Chatbot Live Chat
Intuitive Chatbot Builder Omnichannel API

POWR versus Freshchat


Compare Features, Integrations, Plugins, and Prices

POWR Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $5.49 p/m
Free Plan: Available
Free Trial: Not Available

Freshchat Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $18 p/m
Free Plan: Available
Free Trial: 21 days

POWR Details

Owned by
POWR Inc
Year founded
2014
HQ Location
San Francisco CA, United States
Website
powr.io
LinkedIn
Twitter

Freshchat Details

Owned by
Freshworks Inc
Year founded
2010
HQ Location
San Mateo CA, United States

POWR Notable Customers

No Data Available

Freshchat Notable Customers

Delivery Hero
Klarna
Travix

What is POWR?


POWR offers a complete suite of no-code eCommerce solutions with more than 60 apps and plugins, mostly aimed at platforms like WordPress, Squarespace, and Shopify. They have apps for social media tools, form builders, surveys, popups, payment buttons, website media, and of course, live chat.

Their live chat app connects through Facebook Messenger. A Facebook page and Messenger are required for the live chat app to function. Meaning, POWR live chat is not a suitable option for businesses that do not use Facebook or have compliance requirements that conflict with Meta’s policies and reputation.

The POWR website can be difficult to navigate and find all information you need, especially regarding the live chat and its features. The customization tool for the chat widget is easy to use and offers a lot of options. However, most options are only available in the more expensive plans.

Customers of POWR are mostly small businesses. A few of them share their success stories on the POWR.io website.

What is Freshchat?


Freshchat by Freshworks is a best-in-class live chat software built to delight customers across support, sales, and marketing with smarter conversational engagement.

Freshworks makes it fast and easy for businesses to delight their customers and employees. They do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end user.

Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers.

More than 60,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Freshchat fuels businesses to have:

Intelligent conversations, anywhere

  1. Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS, and more!)
  2. Simplify customer experience with no-code, easy-to-build chatbots
  3. Bring insights to action with native AI to power next-generation messaging

Simplified and contextual agent experiences

  1. Give agents real-time context to perform faster and with ease
  2. Respond to conversations from a single screen, wherever your customers message you
  3. Give your agents complete customer context to boost CSAT with every conversation

Modern, cost-effective support

  1. Fuel growth, while reducing your costs to serve 
  2. Enable high rates of zero contact resolution and scale effortlessly
  3. Drive value faster with pre-built templates for chatbots and journeys

Agent Platform

POWR

Freshchat

Android

iOS

MacOS

Slack

Website Dashboard

Windows

Agent Tools

POWR

Freshchat

AI Assisted Flow

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Mark as Spam

Meeting Scheduling

Notifications Audio

Order Tracking

Search

Tags

Ticketing

Visitor Ban

Pre-chat Options

POWR

Freshchat

Agent Status

Automated Custom Greeting

Canned Replies

Custom Greeting

Email Capture

FAQ

Inactivity Message

Offline Form

Operation Hours Schedule

Pop Out Window

Pre Chat Form

Response Expectation

Triggers

Channels

POWR

Freshchat

Apple Business Chat

Email

Facebook Messenger

Google Business Messages

Instagram

Line

Telegram

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

POWR

Freshchat

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Notification Settings

Remove -Powered by-

Tagline / Description

Widget Behaviour

Widget Button Text

Widget CSS Editing

Widget Icon

Widget Mobile

Widget Position

Integrations

POWR

Freshchat

Calendly

Clearbit

Mailchimp

OBI4wan

PayPal

Salesforce

Slack

Stripe

TeamViewer

Webhooks

Zendesk

Plugins

POWR

Freshchat

Big Cartel

BigCommerce

Blogger

Facebook Marketplace

Jimdo

Joomla

Shopify

Squarespace

Weebly

Wix

WooCommerce

WordPress

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