OpenWidget versus VirtualSpirits

OpenWidget is a free eCommerce widget launched in November 2022 by LiveChat.inc. It is not a real-time live chat but has 4 important features.

• Contact form (email)
• Product cards to promote deals
• FAQ section
• Widget customization

It is easy to set up but offers limited customization options, as can be expected for such a free tool. There is no option to upload images, they have to be linked to a URL. All changes are applied to the widget on your website in real time without the need to replace the script.

It has plugins for popular eCommerce platforms like:

• BigCommerce
• Google Tag Manager
• OpenCart
• Shopify
• Squarespace
• Woocommerce
• WordPress

The Virtual Spirits website offers limited information about the features and integrations of their live chat. The main focus is on self-learning chatbot AI.

The unique selling point of Virtual Spirits is their Chatbot Experts Service. A personal account manager will help create, manage, and optimize your chatbot to have it tailored to your business. They also offer 100+ chatbot templates targeted at specific industries.

Their plans start at $9 for one agent and up to 200 visitors per month. A 30 days free trial is available for this plan. The trial can be continued as a free plan with basic functionality.

Customers of Virtual Spirits include mostly smaller and local businesses like Canteen, Finotec, and Golden Glove Movers.