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Engagement Widget
Product Cards Contact Form FAQ
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Audio Chat Call Center Chatbot
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OpenWidget versus Crisp


Compare Features, Integrations, Plugins, and Prices

OpenWidget Pricing Model

  • Contacts Based
  • Feature Based
  • Seat Based
Price from: $0
Free Plan: Available
Free Trial: Not Available

Crisp Pricing Model

  • Contacts Based
  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 14 days

OpenWidget Details

Owned by
[LiveChat, Inc.](/provider/livechat/)
Year founded
2022
HQ Location
Wrocław, Poland
LinkedIn
Twitter

Crisp Details

Owned by
Crisp IM
Year founded
2017
HQ Location
Nantes, France
Website
crisp.chat

OpenWidget Notable Customers

Printawave

Crisp Notable Customers

AcommeAssure
Tractian

What is OpenWidget?


OpenWidget is a free eCommerce widget launched in November 2022 by LiveChat.inc. It is not a real-time live chat but has 4 important features.

  • Contact form (email)
  • Product cards to promote deals
  • FAQ section
  • Widget customization

It is easy to set up but offers limited customization options, as can be expected for such a free tool. There is no option to upload images, they have to be linked to a URL. All changes are applied to the widget on your website in real time without the need to replace the script.

It has plugins for popular eCommerce platforms like:

  • BigCommerce
  • Google Tag Manager
  • OpenCart
  • Shopify
  • Squarespace
  • Woocommerce
  • WordPress

What is Crisp?


The French Crisp Chat offers everything you might need starting out with live chat for your website or business.

They have integrated a CRM as well as a knowledge base that’s included in their chatwidget. Adding features and chatbots is easy through their user-friendly dashboard.

Crisp also integrates with Slack. We checked out a number of Slack Live Chat Providers that you might find useful.

Agent Platform

OpenWidget

Crisp

Android

Email Inbox

iOS

MacOS

Slack

Website Dashboard

Windows

Agent Tools

OpenWidget

Crisp

Audio Messages

Canned Replies

Chat History

Chat Rating

Chat Transcripts

Co-browsing

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Keyboard Shortcuts

Real Time Translation

Reminders

Search

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

OpenWidget

Crisp

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Operation Hours Schedule

Pop Out Window

Pre Chat Form

Product Cards

Triggers

Channels

OpenWidget

Crisp

Discord

Email

Facebook Messenger

Instagram

Line

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Viber

Website Chatwidget

WhatsApp

Customization

OpenWidget

Crisp

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Remove -Powered by-

Widget Behaviour

Widget Mobile

Widget Position

Integrations

OpenWidget

Crisp

Aircall

Calendly

Dialogflow

GitHub

Hubspot

Jira

Mailchimp

Microsoft Dynamics 365

Pipedrive

Rating Fish

Salesforce

Slack

Trello

Twilio

Webhooks

Zapier

Zoho

Plugins

OpenWidget

Crisp

BigCommerce

Bubble

Cloudflare

Drupal

Jimdo

Joomla

Magento

OpenCart

Prestashop

Shopify

Shopware

Squarespace

Unbounce

Webex

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons