View Olark profile
Chatbot Live Chat
Lead Generation Accessibility Live Translation
View Tidio profile
Chatbot Live Chat
Live Chat

Olark versus Tidio


Compare Features, Integrations, Plugins, and Prices

Olark Pricing Model

  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Tidio Pricing Model

  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: 7 days

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

Tidio Details

Owned by
Tidio
Year founded
2013
HQ Location
Szczecin, Poland
Website
tidio.com
LinkedIn
Twitter

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

Tidio Notable Customers

AOS Group
Falcon Pack
Printpack

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.

Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

What is Tidio?


Tidio is a provider that offers a lot of value for startups and smaller companies. There are plenty of success stories from small founder teams with Tidio, including Wicklewood and Whisker Bag.

With a free forever plan that includes 3 agents as well as numerous upgrades and chatbots, they pack quite a punch!

Unique about Tidio is that you can initiate a chat with a user on your website in real-time as well as have a chatbot answer questions for you.

Olark Agent Platform

Tidio Agent Platform

Agent Platform

Olark

Tidio

Android

iOS

Website Dashboard

Agent Tools

Olark

Tidio

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Search

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Olark

Tidio

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Offline Form

Pre Chat Form

Triggers

Channels

Olark

Tidio

Email

Facebook Messenger

Instagram

Website Chatwidget

Customization

Olark

Tidio

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Remove -Powered by-

Widget Position

Widget Size and Shape

Integrations

Olark

Tidio

Calendly

Google Meet

Help Scout

Hubspot

Mailchimp

Salesforce

Slack

Webhooks

Zapier

Zendesk

Zoom

Plugins

Olark

Tidio

BigCommerce

Drupal

Magento

Squarespace

Webflow

WooCommerce

WordPress