View Olark profile
Chatbot Live Chat
Lead Generation Accessibility Live Translation
View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk

Olark versus Rocket.Chat


Compare Features, Integrations, Plugins, and Prices

Olark Pricing Model

  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Rocket.Chat Pricing Model

  • Feature Based
  • Seat Based
Starts from: Quoted
Free Plan: Available
Free Trial: 30 days

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.

Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Open Source

Rocket.Chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security-oriented hub. The options and features at hand are mostly limited by your imagination.

Agent Platform

Olark

Rocket.Chat

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Olark

Rocket.Chat

Audio Messages

Canned Replies

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Co-browsing

Custom Visitor Permissions

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Search

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Olark

Rocket.Chat

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Offline Form

Pre Chat Form

Quick Replies

Triggers

Channels

Olark

Rocket.Chat

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Olark

Rocket.Chat

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Notification Sound

Real Time Customization

Remove -Powered by-

Visitor Notification Counter

Visitor Pop out Window

Visitor Receive Chat Transcript

Widget Behaviour

Widget Position

Widget Size and Shape

Integrations

Olark

Rocket.Chat

Calendly

Dialogflow

Google Meet

Help Scout

Hubspot

Mailchimp

Salesforce

Slack

Trello

Webhooks

Zapier

Zendesk

Zoho

Zoom

Plugins

Olark

Rocket.Chat

BigCommerce

Drupal

Magento

Squarespace

Webflow

WooCommerce

WordPress

Comparisons