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Lead Generation Accessibility Live Translation
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Olark versus POWR


Compare Features, Integrations, Plugins, and Prices

Olark Pricing Model

  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

POWR Pricing Model

  • Feature Based
  • Seat Based
Starts from: $5.49 p/m
Free Plan: Available
Free Trial: Not Available

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

POWR Details

Owned by
POWR
Year founded
2014
HQ Location
California, United States
Website
powr.io
LinkedIn
Twitter

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

POWR Notable Customers

No Data Available

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements of assistive technologies. It’s awesome to see a provider care about this often overlooked aspect of customer service.

Besides live chat, Olark also markets as customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

Olark offers a free plan that offers little features and is limited to a single seat and 20 chats per month, which will not be sufficient for most use cases.

Their paid plans start at $29 per month per seat. Free trials are available. Unfortunately, credit card information is required for the trial and you will be billed automatically if you don’t cancel the trial in time.

As a customer-focused company, Olark may want to consider offering a no-credit-card-required trial so potential customers are more likely to fully experience all their features.

Additional subscriptions are available for “Powerups” like co-browsing, live chat translation, and visitor insights.

What is POWR?


POWR offers a complete suite of no-code eCommerce solutions with more than 60 apps and plugins, mostly aimed at platforms like WordPress, Squarespace, and Shopify.

Their live chat plugin connects through Facebook Messenger. Meaning, POWR may not be a good choice for businesses that have concerns about Facebook’s policies and reputation.

The customization tool for the chat widget is easy to use but constrained, even with their more expensive plans.

POWR’s commercial approach is different from their competitors’. They have a dual pricing system for their products that may seem simple at first but can get complicated and costly quickly.

Firstly, they offer complete suites that are billed by a maximum amount of traffic on your website. The plugins will stop working if this amount is exceeded. A free suite with a restricted number of apps is available for sites with traffic up to 250 views per month.

Secondly, they offer subscriptions per app or plugin for a set price. This applies to their live chat plugin as well. A free plan with limited features is available. Their paid plans starts at $5.49 per month. There are no free trials available.

Customers of POWR are mostly small businesses. A few of them share their success stories on the POWR.io website.

Olark Agent Platform

POWR Agent Platform

Agent Platform

Olark

POWR

Web App

Agent Tools

Olark

POWR

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Search

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Olark

POWR

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Offline Ticket Form

Pre Chat Form / Lead Generation

Triggers

Channels

Olark

POWR

Email

Facebook Messenger

Website

Customization

Olark

POWR

Avatar

Branding

Chatbox Size

Colors

Display Name and Title

Light and Dark Theme

Notification Settings

Position

Profile Picture

White label

Widget Size and Shape

Integrations

Olark

POWR

Calendly

Google Meet

Help Scout

Hubspot

Mailchimp

Salesforce

Slack

Webhooks

Zapier

Zendesk

Zoom

Plugins

Olark

POWR

BigCommerce

Drupal

Magento

Shopify

Squarespace

Webflow

WooCommerce

Wordpress