View Olark profile
Chatbot Live Chat
Lead Generation Accessibility Live Translation
View melibo profile
Chatbot Live Chat
Omnichannel Intuitive Chatbot Builder Automated Chatbot Training

Olark versus melibo


Compare Features, Integrations, Plugins, and Prices

Olark Pricing Model

  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

melibo Pricing Model

  • Feature Based
  • Seat Based
Starts from: $60 p/m
Free Plan:Not Available
Free Trial: 30 days

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

melibo Details

Owned by
MakeIT Consulting GmbH & Co. KG
Year founded
2021
HQ Location
Frankfurt am Main, Germany
Website
melibo.de

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements of assistive technologies. It’s awesome to see a provider care about this often overlooked aspect of customer service.

Besides live chat, Olark also markets as customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

Olark offers a free plan that offers little features and is limited to a single seat and 20 chats per month, which will not be sufficient for most use cases.

Their paid plans start at $29 per month per seat. Free trials are available. Unfortunately, credit card information is required for the trial and you will be billed automatically if you don’t cancel the trial in time.

As a customer-focused company, Olark may want to consider offering a no-credit-card-required trial so potential customers are more likely to fully experience all their features.

Additional subscriptions are available for “Powerups” like co-browsing, live chat translation, and visitor insights.

What is melibo?


melibo combines Live Chat with AI Chatbots. The chatbot is there for your customers 24/7 and answers all those repetitive questions, while your Live Agents can focus on the really important inquiries.

Olark Agent Platform

melibo Agent Platform

Agent Platform

Olark

melibo

Linux

MacOS

Web App

Windows

Agent Tools

Olark

melibo

AI Assisted Flow

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Report

Customer Satisfaction Survey

Email Scheduling

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Search

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Olark

melibo

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

FAQ

Offline Ticket Form

Pre Chat Form / Lead Generation

Scheduled Hours

Triggers

Olark Supported File Types

melibo Supported File Types

Supported File Types

Olark

melibo

.gif

.jpg

.pdf

.png

.txt

.webp

Widget Customization

Olark

melibo

Avatar

Branding

Chatbox Size

Colors

Display Name and Title

Icon

Light and Dark Theme

Notification Settings

Position

Profile Picture

Tagline

White label

Widget Size and Shape

Integrations

Olark

melibo

Calendly

Google Meet

Help Scout

Hubspot

Mailchimp

Salesforce

Slack

Webhooks

Zapier

Zendesk

Zoom

Plugins

Olark

melibo

BigCommerce

Drupal

Magento

Shopify

Squarespace

Webflow

Wix

WooCommerce

Wordpress

Olark Connectivity

melibo Connectivity

Connectivity

Olark

melibo

Email

Website