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Chatbot Live Chat
Lead Generation Accessibility Live Translation
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Call Center Live Chat Video Chat
Omnichannel CRM Multi Language

Olark versus Live Agent


Compare Features, Integrations, Plugins, and Prices

Olark Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Live Agent Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $12 p/m
Free Plan: Available
Free Trial: 30 days

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

Live Agent Details

Owned by
Live Agent
Year founded
2006
HQ Location
Bratislava, Slovakia
LinkedIn
Twitter

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

Live Agent Notable Customers

Airbus
Forbes
Nascar.

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements of assistive technologies. It’s awesome to see a provider care about this often overlooked aspect of customer service.

Besides live chat, Olark also markets as customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

Olark offers a free plan that offers little features and is limited to a single seat and 20 chats per month, which will not be sufficient for most use cases.

Their paid plans start at $29 per month per seat. Free trials are available. Unfortunately, credit card information is required for the trial and you will be billed automatically if you don’t cancel the trial in time.

As a customer-focused company, Olark may want to consider offering a no-credit-card-required trial so potential customers are more likely to fully experience all their features.

Additional subscriptions are available for “Powerups” like co-browsing, live chat translation, and visitor insights.

What is Live Agent?


LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since their start in 2006, they have improved their products to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

LiveAgent offers a free plan that includes the bare necessities for live chat support on your website. Of course, the deployment and features in this plan are limited.

The paid plans range from $12 to $59 per seat per month for a monthly based subscription. The plans are suited for all business sizes, from a special deal for startups up to custom configurations for enterprise.

All paid plans have a 7 day or 30 day free trial, depending on the type of email address you want to use.

Olark Agent Platform

Live Agent Agent Platform

Agent Platform

Olark

Live Agent

Android

iOS

Web App

Agent Tools

Olark

Live Agent

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Search

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Olark

Live Agent

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Hours of Operation

Knowledgebase

Offline Ticket Form

Pre Chat Form / Lead Generation

Triggers

Channels

Olark

Live Agent

Email

Facebook Messenger

Instagram

Twitter

Viber

Website

WhatsApp

Customization

Olark

Live Agent

Animations

Avatar

Behaviour

Branding

Chatbox Size

Colors

Display Name and Title

Light and Dark Theme

Mobile Widget

Notification Settings

Position

Profile Picture

Remove -Powered by-

White label

Widget Size and Shape

Integrations

Olark

Live Agent

Agile CRM

Calendly

Feederloop

GIPHY

Google Forms

Google Meet

Google Sheets

Help Scout

Hubspot

Intercom

Klaviyo

Mailchimp

ManyChat

PayPal

Pipedrive

Quriobot

Salesforce

Slack

Stripe

Trello

Twilio

Webhooks

Zapier

Zendesk

Zoom

Plugins

Olark

Live Agent

BigCommerce

Blogger

Drupal

GoDaddy

Joomla

Magento

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webflow

Weebly

Wix

WooCommerce

Wordpress

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