View Olark profile
Chatbot Live Chat
Lead Generation Accessibility Live Translation
View Gosquared profile
Live Chat
Live Translation Live Chat Lead Generation

Olark versus Gosquared


Compare Features, Integrations, Plugins, and Prices

Olark Pricing Model

  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Gosquared Pricing Model

  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan:Not Available
Free Trial: 7 days

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

Gosquared Details

Owned by
Go Squared Ltd.
Year founded
2006
HQ Location
London, United Kingdom
LinkedIn
Twitter

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

Gosquared Notable Customers

BYTA
FluidStack
inLinks

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements of assistive technologies. It’s awesome to see a provider care about this often overlooked aspect of customer service.

Besides live chat, Olark also markets as customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

Olark offers a free plan that offers little features and is limited to a single seat and 20 chats per month, which will not be sufficient for most use cases.

Their paid plans start at $29 per month per seat. Free trials are available. Unfortunately, credit card information is required for the trial and you will be billed automatically if you don’t cancel the trial in time.

As a customer-focused company, Olark may want to consider offering a no-credit-card-required trial so potential customers are more likely to fully experience all their features.

Additional subscriptions are available for “Powerups” like co-browsing, live chat translation, and visitor insights.

What is Gosquared?


Gosquared, started in 2006, defines itself as a provider of growth software for subscription businesses. Their services consist of customer engagement, live chat, and web analytics.

GoSquared live chat has integrations with platforms like WordPress, Zapier, and Zendesk. It offers the possibility to import customer data from a.o. Intercom and Salesforce. The number of available features for live chat is relatively limited.

The prices of their plans for live chat are based on the number of seats. Additional subscriptions are available to add more advanced analytics or a team inbox.

All plans include a basic set of features, starting at $29 per month for 1 agent. It’s possible to subscribe to a 7 day free trial on all plans.

Olark Agent Platform

Gosquared Agent Platform

Agent Platform

Olark

Gosquared

Android

iOS

Web App

Agent Tools

Olark

Gosquared

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Search

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Olark

Gosquared

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Offline Ticket Form

Pre Chat Form

Pre Chat Form / Lead Generation

Triggers

Olark Supported File Types

Gosquared Supported File Types

Supported File Types

Olark

Gosquared

.gif

.jpg

.pdf

.png

.txt

Widget Customization

Olark

Gosquared

Avatar

Branding

Chatbox Size

Colors

Display Name and Title

Light and Dark Theme

Notification Settings

Position

Profile Picture

White label

Widget Size and Shape

Integrations

Olark

Gosquared

Calendly

Google Meet

Help Scout

Hubspot

Mailchimp

Salesforce

Slack

Webhooks

Zapier

Zendesk

Zoom

Plugins

Olark

Gosquared

BigCommerce

Drupal

Magento

Squarespace

Webflow

WooCommerce

Wordpress

Olark Connectivity

Gosquared Connectivity

Connectivity

Olark

Gosquared

Email

Website

Comparisons