View Olark profile
Chatbot Live Chat
Lead Generation Accessibility Live Translation
View Gorgias profile
Help Desk Live Chat
Business SMS Order Management Call Management

Olark versus Gorgias


Compare Features, Integrations, Plugins, and Prices

Olark Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.

Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

What is Gorgias?


Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

Olark Agent Platform

Gorgias Agent Platform

Agent Platform

Olark

Gorgias

Android

iOS

Website Dashboard

Agent Tools

Olark

Gorgias

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Order Tracking

Search

Tags

Ticketing

Visitor Ban

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Olark

Gorgias

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

FAQ

Message Routing

Offline Form

Pre Chat Form

Product Cards

Quick Replies

Triggers

Channels

Olark

Gorgias

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Olark

Gorgias

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Remove -Powered by-

Widget Position

Widget Size and Shape

Integrations

Olark

Gorgias

Ada

Calendly

Google Meet

Help Scout

Hubspot

Klaviyo

Mailchimp

Postscript

Recharge

Salesforce

Slack

Webhooks

Yotpo

Zapier

Zendesk

Zoom

Plugins

Olark

Gorgias

BigCommerce

Drupal

Magento

Shopify

Squarespace

Webflow

WooCommerce

WordPress

Comparisons