View Olark profile
Chatbot Live Chat
Lead Generation Accessibility Live Translation
View AcornChat profile
Live Chat
Slack Email Capture Live Chat

Olark versus AcornChat


Compare Features, Integrations, Plugins, and Prices

Olark Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

AcornChat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan:Not Available
Free Trial: 30 days

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

AcornChat Details

Owned by
AcornChat
Year founded
2022
HQ Location
Hamilton County IN, United States
LinkedIn
Twitter

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

AcornChat Notable Customers


What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.

Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

What is AcornChat?


AcornChat is a dedicated Live Chat integration for Slack. It is intended for companies with fewer than 15 employees. AcornChat does not have its own dashboard, all conversations are managed in your Slack workspace. If you are already a Slack power user this might be a perfect fit for you.

The app is straightforward and has one other functionality than routing all messages through Slack; you can enable the email capture function when you are not online to answer any incoming queries. Set up the chat widget and create a dedicated channel or select an existing one in Slack. A new thread is created for each visitor that contacts you, providing a clear overview.

Read more about the pros and cons of Acorn Chat in our analysis of the best live chats with Slack integration of 2023.

Olark Agent Platform

AcornChat Agent Platform

Agent Platform

Olark

AcornChat

Slack

Website Dashboard

Agent Tools

Olark

AcornChat

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Search

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Olark

AcornChat

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

Offline Form

Pre Chat Form

Triggers

AcornChat Channels

Channels

Olark

AcornChat

Email

Website Chatwidget

Customization

Olark

AcornChat

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Remove -Powered by-

Widget Icon

Widget Position

Widget Size and Shape

Integrations

Olark

AcornChat

Calendly

Google Meet

Help Scout

Hubspot

Mailchimp

Salesforce

Slack

Webhooks

Zapier

Zendesk

Zoom

Plugins

Olark

AcornChat

BigCommerce

Drupal

Magento

Squarespace

Webflow

WooCommerce

WordPress

Comparisons