View melibo profile
Chatbot Conversational AI Live Chat
Omnichannel Intuitive Chatbot Builder Automated Chatbot Training
View Userlike profile
Live Chat
Live Chat Messenger Integration AI Automation Hub

melibo versus Userlike


Compare Features, Integrations, Plugins, and Prices

melibo Pricing Model

  • Feature Based
  • Seat Based
Starts from: $60 p/m
Free Plan:Not Available
Free Trial: 30 days

Userlike Pricing Model

  • Feature Based
  • Seat Based
Starts from: $100 p/m
Free Plan: Available
Free Trial: 14 days

melibo Details

Owned by
MakeIT Consulting GmbH & Co. KG
Year founded
2021
HQ Location
Frankfurt am Main, Germany
Website
melibo.de

Userlike Details

Owned by
Userlike
Year founded
2011
HQ Location
Cologne, Germany

Userlike Notable Customers

Toyota, Nivea

What is melibo?


The German chatbot company melibo combines live chat with AI Chatbots. The chatbot is there for your customers 24/7 and answers all those repetitive questions, while your agents can focus on more critical and complex inquiries.

melibo’s primary focus still seems to be on the German market but they are shifting to a more international approach with the addition of an English version of their website. The chatbot’s learning can be done in multiple languages through DeepL Translator. The chatbot on their website only speaks German, though. 750

What is Userlike?


Userlike is the leading software for live chat and customer messaging in Germany. It’s a unified messaging solution that lets companies receive messages from different channels like website chat WhatsApp, Facebook Messenger, SMS, and more in one central inbox. From here, all customer messages can be processed with professional service features such as message templates, live translations, and file sharing.

The software has a powerful website messenger that companies can integrate into their website and let customers choose to either have a conversation in real-time or continue it later - just like their favorite messaging apps. For complex inquiries or product demos, agents can switch from a chat to a browser-based video call and, if necessary, share their screen. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen customer relationships.

To automate customer service you can create self-learning chatbots, FAQ pages, and contact forms with Userlike’s AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Data protection has always been a top priority at Userlike. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees, and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals.

Customers of Userlike include Toyota and Nivea.

melibo Agent Platform

Userlike Agent Platform

Agent Platform

melibo

Userlike

Linux

MacOS

Windows

Agent Tools

melibo

Userlike

AI Assisted Flow

Canned Replies

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Scheduling

File Sharing

Mark as Spam

Search

Ticketing

Visitor Ban

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

melibo

Userlike

Canned Replies

FAQ

Operation Hours Schedule

Channels

melibo

Userlike

Email

Facebook Messenger

Telegram

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

melibo

Userlike

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Notification Settings

Remove -Powered by-

Tagline / Description

Widget Position

Widget Size and Shape

Integrations

melibo

Userlike

Google Tag Manager

Hubspot

Pipedrive

Zendesk

Plugins

melibo

Userlike

BigCommerce

Drupal

Jimdo

Magento

Shopify

Squarespace

Webflow

Wix

WooCommerce

WordPress

Comparisons