melibo versus Tawk.to

The German chatbot company melibo combines live chat with AI Chatbots. The chatbot is there for your customers 24/7 and answers all those repetitive questions, while your agents can focus on more critical and complex inquiries.

melibo’s primary focus still seems to be on the German market but they are shifting to a more international approach with the addition of an English version of their website. The chatbot’s learning can be done in multiple languages through DeepL Translator. The chatbot on their website only speaks German, though. 750

Tawk.To is different. It offers the full app for free. Yes, there is no bullsh*t, a free chat widget.

Tawk.to is the centipede among the chatwidget providers. They offer many features and add-ons. Their Agent software runs on mobile phones as well ask native desktop applications.

The level of supoort on Tawk.to’s website is excellent, especially considering the app is free. For most questions the Help Center will cover you and you can find extensive documentation and code snippets for developers who want to leverage Tawk.to’s JavaScript API and Webhooks.

Free comes often at the price of performance, although this is not necessarily noticeable when top-notch developers integrate the widget.

The few paid add-ons are Video + Voice Chat for $29 per month and to remove the “Powered by tawk.to” branding. The white label will set you back $19 per month.

Tawk.to also has Chat Agents for hire to man your chat for $1 per hour. You can try this service for 7 days for free.