View melibo profile
Chatbot Live Chat
Omnichannel Intuitive Chatbot Builder Automated Chatbot Training
View Intercom profile
Chatbot In-app Live Chat Live Chat
Omnichannel Lead Generation Integrations

melibo versus Intercom


Compare Features, Integrations, Plugins, and Prices

melibo Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $60 p/m
Free Plan:Not Available
Free Trial: 30 days

Intercom Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

melibo Details

Owned by
MakeIT Consulting GmbH & Co. KG
Year founded
2021
HQ Location
Frankfurt am Main, Germany
Website
melibo.de

Intercom Details

Owned by
Intercom, Inc
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

What is melibo?


The German customer service software company melibo combines Live Chat with AI Chatbots. The chatbot is there for your customers 24/7 and answers all those repetitive questions, while your Live Agents can focus on the really important inquiries.

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.

Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.

Agent Platform

melibo

Intercom

Android

iOS

Linux

MacOS

Web App

Windows

Agent Tools

melibo

Intercom

AI Assisted Flow

Canned Replies

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Contacts Export

Customer Satisfaction Report

Customer Satisfaction Survey

Email Scheduling

File Sharing

Group Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Status

Notifications Audio

Notifications Visual

Order Tracking

Switch Phone Call to Chat

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

melibo

Intercom

Agent Status

Canned Replies

Conversation Routing

FAQ

Hours of Operation

Product Cards

Response Expectation

Scheduled Hours

Triggers

Channels

melibo

Intercom

Email

Facebook Messenger

Instagram

Text Messaging (SMS)

Twitter

Website

WhatsApp

Customization

melibo

Intercom

Avatar

Behaviour

Branding

Chatbox Size

Colors

Display Name and Title

Icon

Light and Dark Themes

Mobile Widget

Position

Profile Picture

Remove -Powered by-

Tagline

White label

Widget Size and Shape

Integrations

melibo

Intercom

Calendly

Chatlayer.ai

Clearbit

Dialpad

Feederloop

Freshdesk

GitHub

Google Meet

Hubspot

Jira

Mailchimp

Marketo

Pipedream

Pipedrive

Quickchat AI

Salesforce

ServiceBell

Slack

Stripe

Webhooks

Zapier

Zendesk

Zoho

Plugins

melibo

Intercom

Joomla

Magento

OpenCart

Shopify

Webflow

Wix

WooCommerce

Wordpress

Comparisons