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Live Chat
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LiveChat versus Watermelon


Compare Features, Integrations, Plugins, and Prices

LiveChat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $24 p/m
Free Plan:Not Available
Free Trial: 14 days

Watermelon Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $99 p/m
Free Plan: Available
Free Trial: 14 days

LiveChat Details

Owned by
LiveChat
Year founded
2002
HQ Location
Wrocław, Poland
LinkedIn
Twitter

Watermelon Details

Owned by
Watermelon B.V.
Year founded
2016
HQ Location
Utrecht

LiveChat Notable Customers

Adobe
Atlassian
PayPal
Unilever

Watermelon Notable Customers

Gaslicht.com New York Pizza AFAS

What is LiveChat?


LiveChat, originally from Poland, has been in the online customer service software business since 2002, being one the first companies to provide a live chat function to websites.

As one of the largest providers they offer a large number of app integrations and customization possibilties, ranging from CRM to e-commerce and help-desk software.

Their cheapest plan starts at $16 per month for one agent. A lot of features, analytics, and plugins are paid options or only available in their more expensive plans. They don’t offer a free plan. However, a 14 days free trial is available.

LiveChat has a substantial customer base consisting of over 35,000 companies worldwide. Among their customers are titans of industry like Adobe, Atlassian, PayPal, and Unilever.

What is Watermelon?


Experience the AI chatbot technology as never before. GPT-4 supported communication tool to help your customers, empower your team and reduce your workload.

LiveChat Agent Platform

Watermelon Agent Platform

Agent Platform

LiveChat

Watermelon

iOS

MacOS

Web App

Windows

Agent Tools

LiveChat

Watermelon

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Transcripts

Chat Transfer

Contacts Export

Custom User Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Language Detection

Message Filter

Message Status

Notifications Audio

Notifications Visual

Real Time Translation

Search

Tags

Team Inbox

Typing Indicator

Visitor Typing Preview

Pre-chat Options

LiveChat

Watermelon

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

FAQ

Hours of Operation

Knowledgebase

Pop Out Window

Pre Chat Form

Pre Chat Form / Lead Generation

Quick Replies

Response Expectation

Triggers

Channels

LiveChat

Watermelon

Apple Business Chat

Facebook Messenger

Instagram

Text Messaging (SMS)

Twitter

Website

WhatsApp

Customization

LiveChat

Watermelon

Animations

Avatar

Behaviour

Branding

Chatbox Size

Colors

Display Name and Title

Icon

Light and Dark Themes

Mobile Widget

Notification Counter

Notification Settings

Notification Sound

Position

Profile Picture

Real Time Customization

Remove -Powered by-

Tagline

Visitor Migrate to Mobile (QR)

Visitor Pop out Window

Visitor Request Human Agent

Widget Size and Shape

LiveChat Integrations

Watermelon Integrations

Integrations

LiveChat

Watermelon

Salesforce

Webhooks

Zapier

Plugins

LiveChat

Watermelon

BigCommerce

Blogger

Bubble

Cardd

Cloudflare

Drupal

Dukaan

Ecwid

Facebook Marketplace

Ghost

GoDaddy

Jimdo

Joomla

Lightspeed

Magento

Moodle

OpenCart

Phoenix

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Volusion

Webex

Webflow

Weebly

Wix

WooCommerce

Wordpress

Comparisons