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Live Chat
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Audio Chat Chatbot Engagement Widget
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LiveChat versus JivoChat


Compare Features, Integrations, Plugins, and Prices

LiveChat Pricing Model

  • Seat Based
Starts from: $24 p/m
Free Plan:Not Available
Free Trial: 14 days

JivoChat Pricing Model

  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

LiveChat Details

Owned by
LiveChat
Year founded
2002
HQ Location
Wrocław, Poland
LinkedIn
Twitter

JivoChat Details

Owned by
JivoSite
Year founded
2012
HQ Location
Vitoria ES, Brazil

LiveChat Notable Customers

Adobe
Atlassian
PayPal
Unilever

JivoChat Notable Customers

Coding Blocks
Ispring
Sennheiser

What is LiveChat?


LiveChat, originally from Poland, has been in the online customer service software business since 2002, being one the first companies to provide a live chat function to websites.

As one of the largest providers they offer a large number of app integrations and customization possibilties, ranging from CRM to e-commerce and help-desk software.

Their cheapest plan starts at $16 per month for one agent. A lot of features, analytics, and plugins are paid options or only available in their more expensive plans. They don’t offer a free plan. However, a 14 days free trial is available.

LiveChat has a substantial customer base consisting of over 35,000 companies worldwide. Among their customers are titans of industry like Adobe, Atlassian, PayPal, and Unilever.

What is JivoChat?


JivoChat is an omnichannel communication platform that has more than 270K active users around the globe. Their platform integrates with popular services like WordPress, Squarespace, and Shopify.

JivoChat offers 11 channels like Instagram, Telegram, and WhatsApp to connect with customers. The chat is rich in features with an AI chatbot, video chat, and translation for 90+ languages.

JivoChat has a simple pricing scheme for Basic, Professional, and Enterprise plans. You pay per seat per month. There are no limitations on the number of conversations or domains where you can use it.

The Basic version, for up to 5 seats, is free. This plan comes with basic functionalities to provide first-line support on your website.

The Professional version costs $29 per seat per month for an monthly subscription. This plan includes a full suite of features, CRM, advanced analytics, and more integrations.

You can add modules for a monthly fee like phone and video calls. You can try JivoChat Professional for free in a 14 day trial.

Agent Platform

LiveChat

JivoChat

Android

iOS

Linux

MacOS

Web App

Windows

Agent Tools

LiveChat

JivoChat

Audio Messages

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Co-browsing

Contacts Export

Custom User Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Message Status

Notifications Audio

Notifications Visual

Reminders

Search

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Typing Preview

Pre-chat Options

LiveChat

JivoChat

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

Hours of Operation

Offline Ticket Form

Pre Chat Form

Pre Chat Form / Lead Generation

Quick Replies

Triggers

Channels

LiveChat

JivoChat

Apple Business Chat

Email

Facebook Messenger

Instagram

Phone Call

Telegram

Text Messaging (SMS)

Website

WhatsApp

Customization

LiveChat

JivoChat

Avatar

Colors

Display Name and Title

Fonts

Icon

Mobile Widget

Notification Settings

Notification Sound

Position

Profile Picture

Real Time Customization

Remove -Powered by-

Visitor Receive Chat Transcript

Visitor Request Human Agent

Widget Size and Shape

Integrations

LiveChat

JivoChat

Agile CRM

Dialogflow

Google Sheets

Google Tag Manager

Google Translate

Hubspot

Pipedrive

Salesforce

Sendinblue

Slack

Trello

Zapier

Zendesk

Zoho

Plugins

LiveChat

JivoChat

BigCommerce

Blogger

Drupal

Dukaan

Ecwid

Jimdo

Joomla

Magento

Moodle

OpenCart

Prestashop

Shopify

Squarespace

Unbounce

Volusion

Webflow

Weebly

Wix

WooCommerce

Wordpress

Comparisons