LiveChat versus JivoChat

LiveChat, originally from Poland, has been in the online customer service software business since 2002, being one the first companies to provide a live chat function to websites.

As one of the largest providers they offer a large number of app integrations and customization possibilties, ranging from CRM to e-commerce and help-desk software.

Their cheapest plan starts at $16 per month for one agent. A lot of features, analytics, and plugins are paid options or only available in their more expensive plans. They don’t offer a free plan. However, a 14 days free trial is available.

LiveChat has a substantial customer base consisting of over 35,000 companies worldwide. Among their customers are titans of industry like Adobe, Atlassian, PayPal, and Unilever.

JivoChat is an omnichannel communication platform that has more than 270K active users around the globe. Their platform integrates with popular services like WordPress, Squarespace, and Shopify.

JivoChat offers 11 channels like Instagram, Telegram, and WhatsApp to connect with customers. The chat is rich in features with an AI chatbot, video chat, and translation for 90+ languages.

JivoChat has a simple pricing scheme for Basic, Professional, and Enterprise plans. You pay per seat per month. There are no limitations on the number of conversations or domains where you can use it.

The Basic version, for up to 5 seats, is free. This plan comes with basic functionalities to provide first-line support on your website.

The Professional version costs $29 per seat per month for an monthly subscription. This plan includes a full suite of features, CRM, advanced analytics, and more integrations.

You can add modules for a monthly fee like phone and video calls. You can try JivoChat Professional for free in a 14 day trial.