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Omnichannel Lead Generation Integrations

LiveChat versus Intercom


Compare Features, Integrations, Plugins, and Prices

LiveChat Pricing Model

  • Feature Based
  • Seat Based
Starts from: $24 p/m
Free Plan:Not Available
Free Trial: 14 days

Intercom Pricing Model

  • Feature Based
  • Seat Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

LiveChat Details

Owned by
LiveChat
Year founded
2002
HQ Location
Wrocław, Poland
LinkedIn
Twitter

Intercom Details

Owned by
Intercom, Inc
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

LiveChat Notable Customers

Adobe
Atlassian
PayPal
Unilever

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

What is LiveChat?


LiveChat, originally from Poland, has been in the online customer service software business since 2002, being one the first companies to provide a live chat function to websites.

As one of the largest providers they offer a large number of app integrations and customization possibilties, ranging from CRM to e-commerce and help-desk software.

Their cheapest plan starts at $16 per month for one agent. A lot of features, analytics, and plugins are paid options or only available in their more expensive plans. They don’t offer a free plan. However, a 14 days free trial is available.

LiveChat has a substantial customer base consisting of over 35,000 companies worldwide. Among their customers are titans of industry like Adobe, Atlassian, PayPal, and Unilever.

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.

Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.

Intercom has several pricing schemes depending on your needs. The different solutions target support, engagement, or conversion. The available features in each plan depend on the goals you have set out. Add-ons are available to expand your plan if necessary.

There is a slimmed-down plan for eligible Startups from $78 per month for a monthly subscription. Although their products are polished and user-friendly, Intercom is not suited for all businesses. Even at entry-level the Intercom messenger will set you back a hefty dime. It goes without saying, Intercom specializes in tailored solutions at Enterprise level.

Free trials are available, though it requires entering your credit card information. You will get billed if you don’t cancel your subscription in time. This is a considerable downside and a bit of an archaic practice in our opinion.

LiveChat Agent Platform

Intercom Agent Platform

Agent Platform

LiveChat

Intercom

Android

iOS

Web App

Agent Tools

LiveChat

Intercom

AI Assisted Flow

Canned Replies

Chat History

Chat Rating

Contacts Export

Customer Satisfaction Report

Customer Satisfaction Survey

Email Scheduling

File Sharing

Group Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Status

Notifications Audio

Notifications Visual

Order Tracking

Switch Phone Call to Chat

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Pre-chat Options

LiveChat

Intercom

Agent Status

Canned Replies

Conversation Routing

Hours of Operation

Product Cards

Response Expectation

Triggers

Channels

LiveChat

Intercom

Apple Business Chat

Email

Facebook Messenger

Instagram

Text Messaging (SMS)

Twitter

Website

WhatsApp

Customization

LiveChat

Intercom

Avatar

Behaviour

Branding

Chatbox Size

Colors

Light and Dark Themes

Mobile Widget

Profile Picture

Remove -Powered by-

Widget Size and Shape

Integrations

LiveChat

Intercom

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Comparisons