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LiveChat versus HybridChat


Compare Features, Integrations, Plugins, and Prices

LiveChat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $24 p/m
Free Plan:Not Available
Free Trial: 14 days

HybridChat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

LiveChat Details

Owned by
LiveChat, Inc
Year founded
2002
HQ Location
Wrocław, Poland
LinkedIn
Twitter

HybridChat Details

Owned by
HybridChat
Year founded
2016
HQ Location
Bengalore, India

LiveChat Notable Customers

Adobe
Atlassian
PayPal
Unilever

HybridChat Notable Customers

Ford
Janssen Pharma
Target

What is LiveChat?


LiveChat, originally from Poland, has been in the online customer service software business since 2002, being one the first companies to provide a live chat function to websites. Much like Google, Limousine, and Xerox, their brand name has become a synonym for the product.

As one of the largest liver chat providers, they offer a large number of app integrations and customization possibilities, ranging from CRM to e-commerce and help desk software. LiveChat has a substantial customer base of more than 37,000 companies worldwide.

What is HybridChat?


Hybrid.chat is a No-code / Low code conversational AI tool to build:

  • Smart NLP-based chatbots.
  • Omnichannel shared inbox (WhatsApp, Facebook, Live Chat, voice, Slack, Mattermost, etc )
  • Automation workflows
  • E-commerce order management bots

Hybrid.chat is one of the providers that integrate with Slack. Find out more about their pros and cons in our Slack Live Chat Apps article .

Agent Platform

LiveChat

HybridChat

Android

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

LiveChat

HybridChat

AI Assisted Flow

Canned Replies

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Meeting Scheduling

Search

Tags

Ticketing

Visitor Ban

Visitor Geo IP Tracking

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

LiveChat

HybridChat

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

FAQ

Instant Replies

Knowledgebase

Operation Hours Schedule

Pre Chat Form

Channels

LiveChat

HybridChat

Apple Business Chat

Discord

Email

Facebook Messenger

Google Assistant

Google Business Messages

Instagram

Line

Telegram

Text Messaging (SMS)

Twitter

Viber

Website Chatwidget

Wechat

WhatsApp

Customization

LiveChat

HybridChat

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Remove -Powered by-

Tagline / Description

Visitor Migrate to Mobile (QR)

Visitor Mutable Notification Sounds

Visitor Receive Chat Transcript

Widget Position

Widget Size and Shape

Integrations

LiveChat

HybridChat

Calendly

Clearbit

Dropbox

Feederloop

GIPHY

Google Ads

Google Drive

Google Meet

Google Tag Manager

Hubspot

Jira

Mailchimp

Microsoft Dynamics 365

Microsoft Teams

Mollie Payments

PayPal

Pipedrive

ProProfs

Salesforce

Slack

Stripe

TeamViewer

Tumblr

Webhooks

Zapier

Zendesk

Zoho

Zoom

Plugins

LiveChat

HybridChat

BigCommerce

Blogger

Drupal

Ecwid

Facebook Marketplace

GoDaddy

Jimdo

Joomla

Magento

Moodle

OpenCart

Prestashop

Shopify

Squarespace

Unbounce

Volusion

Webex

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons