View LiveChat profile
Live Chat
Live Chat Omnichannel Integrations
View Formilla profile
Chatbot Live Chat Managed Live Chat
Multi Language Lead Generation

LiveChat versus Formilla


Compare Features, Integrations, Plugins, and Prices

LiveChat Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $24 p/m
Free Plan:Not Available
Free Trial: 14 days

Formilla Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $17.49 p/m
Free Plan: Available
Free Trial: 15 days

LiveChat Details

Owned by
LiveChat, Inc
Year founded
2002
HQ Location
Wrocław, Poland
LinkedIn
Twitter

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
LinkedIn
Twitter

LiveChat Notable Customers

Adobe
Atlassian
PayPal
Unilever

What is LiveChat?


LiveChat, originally from Poland, has been in the online customer service software business since 2002, being one the first companies to provide a live chat function to websites. Much like Google, Limousine, and Xerox, their brand name has become a synonym for the product.

As one of the largest liver chat providers, they offer a large number of app integrations and customization possibilities, ranging from CRM to e-commerce and help desk software. LiveChat has a substantial customer base of more than 37,000 companies worldwide.

What is Formilla?


Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to back up or outsource your customer service and let Formilla handle your chats with their highly-trained live chat agents.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

Agent Platform

LiveChat

Formilla

Android

iOS

MacOS

Slack

Website Dashboard

Windows

Agent Tools

LiveChat

Formilla

Canned Replies

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Tags

Ticketing

Visitor Ban

Visitor Geo IP Tracking

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

LiveChat

Formilla

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Email Capture

FAQ

Instant Replies

Knowledgebase

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

LiveChat

Formilla

Apple Business Chat

Discord

Email

Facebook Messenger

Google Business Messages

Instagram

Line

Telegram

Text Messaging (SMS)

Twitter

Viber

Website Chatwidget

Wechat

WhatsApp

Customization

LiveChat

Formilla

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Settings

Remove -Powered by-

Visitor Migrate to Mobile (QR)

Visitor Mutable Notification Sounds

Visitor Receive Chat Transcript

Widget CSS Editing

Widget Position

Widget Size and Shape

Integrations

LiveChat

Formilla

Calendly

Clearbit

Dropbox

Feederloop

GIPHY

Google Ads

Google Drive

Google Meet

Google Tag Manager

Hubspot

Jira

Mailchimp

Microsoft Dynamics 365

Microsoft Teams

Mollie Payments

PayPal

Pipedrive

ProProfs

Salesforce

Slack

Stripe

TeamViewer

Tumblr

Webhooks

Zapier

Zendesk

Zoho

Zoom

Plugins

LiveChat

Formilla

BigCommerce

Drupal

Ecwid

Jimdo

Joomla

Magento

OpenCart

Shopify

Squarespace

Unbounce

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons