View Live Agent profile
Call Center Live Chat Video Chat
Omnichannel CRM Multi Language
View Watermelon profile
Chatbot Conversational AI Live Chat
GPT Team Inbox AI Automation Hub

Live Agent versus Watermelon


Compare Features, Integrations, Plugins, and Prices

Live Agent Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $12 p/m
Free Plan: Available
Free Trial: 30 days

Watermelon Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $149 p/m
Free Plan: Available
Free Trial: 14 days

Live Agent Details

Owned by
Live Agent
Year founded
2006
HQ Location
Bratislava, Slovakia
LinkedIn
Twitter

Watermelon Details

Owned by
Watermelon B.V.
Year founded
2016
HQ Location
Utrecht, Netherlands

Live Agent Notable Customers

Airbus
Forbes
Nascar.

Watermelon Notable Customers

AFAS
Gaslicht.com
New York Pizza

What is Live Agent?


LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

What is Watermelon?


Watermelon is a Dutch no-code chatwidget platform.

They let you experience AI chatbot technology as never before. A GPT-4 supported communication tool to help your customers, empower your team and reduce your workload.

Their integrated conversation builder interface allows you to create advanced dialog sequences to automate your customer’s optimal flow into your organization.

Watermelon’s payment model is based on a platform fee that starts at $149 per month for a monthly subscription, a fixed price per chatbot, and a small charge ($0.07) per conversation.

Agent Platform

Live Agent

Watermelon

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Live Agent

Watermelon

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Contacts Export

Custom Visitor Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Language Detection

Message Filter

Notifications Audio

Notifications Visual

Real Time Translation

Search

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Live Agent

Watermelon

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

FAQ

Knowledgebase

Operation Hours Schedule

Pop Out Window

Pre Chat Form

Quick Replies

Response Expectation

Triggers

Channels

Live Agent

Watermelon

Facebook Messenger

Instagram

Twitter

Viber

Website Chatwidget

WhatsApp

Customization

Live Agent

Watermelon

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Notification Sound

Real Time Customization

Remove -Powered by-

Tagline / Description

Visitor Migrate to Mobile (QR)

Visitor Notification Counter

Visitor Pop out Window

Visitor Request Human Agent

Widget Animation

Widget Behaviour

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Live Agent

Watermelon

Agile CRM

Feederloop

GIPHY

Google Forms

Google Sheets

Hubspot

Intercom

Klaviyo

Mailchimp

ManyChat

PayPal

Pipedrive

Quriobot

Salesforce

Slack

Stripe

Trello

Twilio

Webhooks

Zapier

Plugins

Live Agent

Watermelon

BigCommerce

Blogger

Bubble

Cardd

Cloudflare

Drupal

Dukaan

Ecwid

Facebook Marketplace

Ghost

GoDaddy

Jimdo

Joomla

Lightspeed

Magento

Moodle

OpenCart

Phoenix

Prestashop

Shoper

Shopify

Shopware

Squarespace

Unbounce

Volusion

Webex

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons