Live Agent versus VirtualSpirits

LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

The Virtual Spirits website offers limited information about the features and integrations of their live chat. The main focus is on self-learning chatbot AI.

The unique selling point of Virtual Spirits is their Chatbot Experts Service. A personal account manager will help create, manage, and optimize your chatbot to have it tailored to your business. They also offer 100+ chatbot templates targeted at specific industries.

Their plans start at $9 for one agent and up to 200 visitors per month. A 30 days free trial is available for this plan. The trial can be continued as a free plan with basic functionality.

Customers of Virtual Spirits include mostly smaller and local businesses like Canteen, Finotec, and Golden Glove Movers.