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Live Agent versus Tawk.to


Compare Features, Integrations, Plugins, and Prices

Live Agent Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Tawk.to Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Price from: $0
Free Plan: Available
Free Trial: Not Available

Live Agent Details

Owned by
Live Agent
Year founded
2006
HQ Location
Bratislava, Slovakia
LinkedIn
Twitter

Tawk.to Details

Owned by
Tawk.to
Year founded
2010
HQ Location
Nevada, United States
Website
tawk.to
LinkedIn
Twitter

Live Agent Notable Customers

Airbus
Forbes
Nascar.

Tawk.to Notable Customers

Adidas
Chevrolet
Dominos Pizza

What is Live Agent?


LiveAgent offers an all-in-one support helpdesk. What started out as a Slovakian software development company, turned into a hyper focussed customer service company because they couldn’t find any other software that had the functionality they thought was essential for customer support.

Customers of LiveAgent include Airbus, Forbes and Nascar.

What is Tawk.to?


Tawk.To is different. It offers the full app for free. Yes, there is no bullsh*t, a free chat widget.

Tawk.to is the centipede among the chatwidget providers. They offer many features and add-ons. Their Agent software runs on mobile phones as well ask native desktop applications.

The level of supoort on Tawk.to’s website is excellent, especially considering the app is free. For most questions the Help Center will cover you and you can find extensive documentation and code snippets for developers who want to leverage Tawk.to’s JavaScript API and Webhooks.

Free comes often at the price of performance, although this is not necessarily noticeable when top-notch developers integrate the widget.

The few paid add-ons are Video + Voice Chat for $29 per month and to remove the “Powered by tawk.to” branding. The white label will set you back $19 per month.

Tawk.to also has Chat Agents for hire to man your chat for $1 per hour. You can try this service for 7 days for free.

Live Agent Agent Platform

Tawk.to Agent Platform

Agent Platform

Live Agent

Tawk.to

Android

iOS

MacOS

Web App

Windows

Agent Tools

Live Agent

Tawk.to

Canned Replies

Chat History

Contacts Export

File Sharing

Group Messaging

Internal Messaging

Message Filter

Notifications Visual

Screen Sharing

Search

Tags

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Pre-chat Options

Live Agent

Tawk.to

Agent Status

Custom Greeting

Hours of Operation

Pre Chat Form

Triggers

Widget Customization

Live Agent

Tawk.to

Behaviour

Colors

Mobile Widget

Notification Settings

Widget Size and Shape

Live Agent Integrations

Tawk.to Integrations

Integrations

Live Agent

Tawk.to

Cayzu Help Desk

Webhooks

Zapier

Plugins

Live Agent

Tawk.to

Cloudflare

Drupal

Joomla

Squarespace

Weebly

Wix

Wordpress

Connectivity

Live Agent

Tawk.to

Facebook Messenger

Instagram

Twitter

Viber

Website

Comparisons