Live Agent
2006
Bratislava, Slovakia
liveagent.com
Compare Features, Integrations, Plugins, and Prices
LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.
Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.
A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.
Talkative is more than just a chat widget. The platform offers full remote-support availability. Ideal if you’re in the application business and need to take a look at specific settings or uncover more details on your customer.
The integration with Mitel is unique and caters to a group of companies that already have voice services.
Canned Replies
Channel Switching
Chat History
Chat Status
Chat Transfer
Co-browsing
Customer Satisfaction Report
Customer Satisfaction Survey
Email Forwarding
File Sharing
Internal Messaging
Internal Notes
Mark as Spam
Meeting Scheduling
Message Filter
Notifications Audio
Notifications Visual
Real Time Translation
Screen Sharing
Tags
Ticketing
Typing Indicator
Visitor Ban
Visitor Geo IP Tracking
Visitor Information
Visitor Page Tracking
Visitor Typing Preview
Agent Status
Automated Custom Greeting
Callback Request
Canned Replies
Conversation Routing
Custom Greeting
Email Capture
Knowledgebase
Message Routing
Offline Form
Operation Hours Schedule
Pre Chat Form
Triggers
Avatar / Profile Picture / Logo
Colors
Notification Settings
Real Time Customization
Remove -Powered by-
Widget Animation
Widget Behaviour
Widget Mobile
Widget Position
Widget Size and Shape