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Call Center Live Chat Video Chat
Omnichannel CRM Multi Language
View SocialIntents profile
Live Chat
Live Chat

Live Agent versus SocialIntents


Compare Features, Integrations, Plugins, and Prices

Live Agent Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $12 p/m
Free Plan: Available
Free Trial: 30 days

SocialIntents Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
  • Site Based
Starts from: $49 p/m
Free Plan:Not Available
Free Trial: 14 days

Live Agent Details

Owned by
Live Agent
Year founded
2006
HQ Location
Bratislava, Slovakia
LinkedIn
Twitter

SocialIntents Details

Owned by
SocialIntents
Year founded
2014
HQ Location
Georgia, United States
LinkedIn
Twitter

Live Agent Notable Customers

Airbus
Forbes
Nascar.

SocialIntents Notable Customers

No Data Available

What is Live Agent?


LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

What is SocialIntents?


Social Intents offers a basic chat widget that focuses on integration with third parties.

Besides the live chat, Social Intents has apps for conversion popups and feedback forms available. They offer plugins for Shopify, WordPress, Bigcommerce, and Wix. You can set up your own chatbot through Google-owned Dialogflow.

Their plans start at $39 for two agents and up to 200 chat sessions per month. The more expensive plans include unlimited agents. They have a 14-day free trial available.

Social Intents doesn’t share any examples of its customer base.

Live Agent Agent Platform

SocialIntents Agent Platform

Agent Platform

Live Agent

SocialIntents

Android

iOS

Web App

Agent Tools

Live Agent

SocialIntents

Canned Replies

Chat History

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Notifications Audio

Notifications Visual

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Live Agent

SocialIntents

Automated Custom Greeting

Canned Replies

Conversation Routing

Hours of Operation

Knowledgebase

Pre Chat Form / Lead Generation

Triggers

Channels

Live Agent

SocialIntents

Facebook Messenger

Instagram

Twitter

Viber

Website

WhatsApp

Customization

Live Agent

SocialIntents

Animations

Behaviour

Branding

Colors

Mobile Widget

Notification Settings

Position

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Widget Size and Shape

Integrations

Live Agent

SocialIntents

Agile CRM

Feederloop

GIPHY

Google Forms

Google Sheets

Hubspot

Intercom

Klaviyo

Mailchimp

ManyChat

PayPal

Pipedrive

Quriobot

Salesforce

Slack

Stripe

Trello

Twilio

Zapier

Plugins

Live Agent

SocialIntents

BigCommerce

Blogger

Drupal

GoDaddy

Joomla

Magento

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webflow

Weebly

Wix

WooCommerce

Wordpress

Comparisons