View Live Agent profile
Call Center Live Chat Video Chat
Omnichannel CRM Multi Language
View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk

Live Agent versus Rocket.Chat


Compare Features, Integrations, Plugins, and Prices

Live Agent Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $12 p/m
Free Plan: Available
Free Trial: 30 days

Rocket.Chat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $35 p/m
Free Plan: Available
Free Trial: 30 days

Live Agent Details

Owned by
Live Agent
Year founded
2006
HQ Location
Bratislava, Slovakia
LinkedIn
Twitter

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

Live Agent Notable Customers

Airbus
Forbes
Nascar.

What is Live Agent?


LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Rocket.chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security oriented hub. The options and features at hand are mostly limited by your imagination.

Setting up, self-hosting, and maintaining your own server is free. However, you will need technical prowess or hire developers to leverage most of the possibilities of their stack. Some Enterprise Edition features are only available with a subscription, which you can try out with a 30 day free trial.

A 30 day free trial is also available for their robust and scalable cloud hosted SaaS Enterprise solutions. If your organization requires more strict control, the entire infrastructure can be hosted on premise.

Live Agent Agent Platform

Rocket.Chat Agent Platform

Agent Platform

Live Agent

Rocket.Chat

Android

iOS

Linux

MacOS

Web App

Windows

Agent Tools

Live Agent

Rocket.Chat

Audio Messages

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Custom User Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Message Status

Notifications Audio

Notifications Visual

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Live Agent

Rocket.Chat

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Hours of Operation

Knowledgebase

Offline Ticket Form

Pre Chat Form

Pre Chat Form / Lead Generation

Quick Replies

Triggers

Channels

Live Agent

Rocket.Chat

Email

Facebook Messenger

Instagram

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Viber

Website

WhatsApp

Customization

Live Agent

Rocket.Chat

Animations

Avatar

Behaviour

Branding

Colors

Display Name and Title

Light and Dark Themes

Mobile Widget

Notification Counter

Notification Settings

Notification Sound

Position

Profile Picture

Real Time Customization

Remove -Powered by-

Visitor Pop out Window

Visitor Receive Chat Transcript

White Label (Remove -Powered by-)

Widget Size and Shape

Integrations

Live Agent

Rocket.Chat

Agile CRM

Dialogflow

Feederloop

GIPHY

Google Forms

Google Sheets

Hubspot

Intercom

Klaviyo

Mailchimp

ManyChat

PayPal

Pipedrive

Quriobot

Salesforce

Slack

Stripe

Trello

Twilio

Webhooks

Zapier

Zoho

Plugins

Live Agent

Rocket.Chat

BigCommerce

Blogger

Drupal

GoDaddy

Joomla

Magento

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webflow

Weebly

Wix

WooCommerce

Wordpress

Comparisons