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Omnichannel CRM Multi Language
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Live Chat

Live Agent versus POWR


Compare Features, Integrations, Plugins, and Prices

Live Agent Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $12 p/m
Free Plan: Available
Free Trial: 30 days

POWR Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $5.49 p/m
Free Plan: Available
Free Trial: Not Available

Live Agent Details

Owned by
Live Agent
Year founded
2006
HQ Location
Bratislava, Slovakia
LinkedIn
Twitter

POWR Details

Owned by
POWR
Year founded
2014
HQ Location
California, United States
Website
powr.io
LinkedIn
Twitter

Live Agent Notable Customers

Airbus
Forbes
Nascar.

POWR Notable Customers

No Data Available

What is Live Agent?


LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

What is POWR?


POWR offers a complete suite of no-code eCommerce solutions with more than 60 apps and plugins, mostly aimed at platforms like WordPress, Squarespace, and Shopify.

Their live chat plugin connects through Facebook Messenger. Meaning, POWR may not be a good choice for businesses that have concerns about Facebook’s policies and reputation.

The customization tool for the chat widget is easy to use but constrained, even with their more expensive plans.

POWR’s commercial approach is different from their competitors’. They have a dual pricing system for their products that may seem simple at first but can get complicated and costly quickly.

Firstly, they offer complete suites that are billed by a maximum amount of traffic on your website. The plugins will stop working if this amount is exceeded. A free suite with a restricted number of apps is available for sites with traffic up to 250 views per month.

Secondly, they offer subscriptions per app or plugin for a set price. This applies to their live chat plugin as well. A free plan with limited features is available. Their paid plans starts at $5.49 per month. There are no free trials available.

Customers of POWR are mostly small businesses. A few of them share their success stories on the POWR.io website.

Live Agent Agent Platform

POWR Agent Platform

Agent Platform

Live Agent

POWR

Android

iOS

Web App

Agent Tools

Live Agent

POWR

Canned Replies

Chat History

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Notifications Audio

Notifications Visual

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Live Agent

POWR

Automated Custom Greeting

Canned Replies

Conversation Routing

Hours of Operation

Knowledgebase

Pre Chat Form / Lead Generation

Triggers

Channels

Live Agent

POWR

Facebook Messenger

Instagram

Twitter

Viber

Website

WhatsApp

Customization

Live Agent

POWR

Animations

Behaviour

Branding

Colors

Mobile Widget

Notification Settings

Position

Remove -Powered by-

Widget Size and Shape

Integrations

Live Agent

POWR

Agile CRM

Feederloop

GIPHY

Google Forms

Google Sheets

Hubspot

Intercom

Klaviyo

Mailchimp

ManyChat

PayPal

Pipedrive

Quriobot

Salesforce

Slack

Stripe

Trello

Twilio

Zapier

Plugins

Live Agent

POWR

BigCommerce

Blogger

Drupal

GoDaddy

Joomla

Magento

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webflow

Weebly

Wix

WooCommerce

Wordpress

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