View Live Agent profile
Call Center Live Chat Video Chat
Omnichannel CRM Multi Language
View HybridChat profile
Chatbot Live Chat Managed Live Chat
Contact Form Omnichannel Team Inbox

Live Agent versus HybridChat


Compare Features, Integrations, Plugins, and Prices

Live Agent Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $12 p/m
Free Plan: Available
Free Trial: 30 days

HybridChat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Live Agent Details

Owned by
Live Agent
Year founded
2006
HQ Location
Bratislava, Slovakia
LinkedIn
Twitter

HybridChat Details

Owned by
HybridChat
Year founded
2016
HQ Location
Bengalore, India

Live Agent Notable Customers

Airbus
Forbes
Nascar.

HybridChat Notable Customers

Ford
Janssen Pharma
Target

What is Live Agent?


LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

What is HybridChat?


Hybrid.chat is a No-code / Low code conversational AI tool to build:

  • Smart NLP-based chatbots.
  • Omnichannel shared inbox (WhatsApp, Facebook, Live Chat, voice, Slack, Mattermost, etc )
  • Automation workflows
  • E-commerce order management bots

Hybrid.chat is one of the providers that integrate with Slack. Find out more about their pros and cons in our Slack Live Chat Apps article .

Agent Platform

Live Agent

HybridChat

Android

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Live Agent

HybridChat

AI Assisted Flow

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Meeting Scheduling

Notifications Audio

Notifications Visual

Search

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Live Agent

HybridChat

Automated Custom Greeting

Canned Replies

Conversation Routing

Knowledgebase

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

Live Agent

HybridChat

Email

Facebook Messenger

Google Assistant

Instagram

Text Messaging (SMS)

Twitter

Viber

Website Chatwidget

WhatsApp

Customization

Live Agent

HybridChat

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Notification Settings

Remove -Powered by-

Tagline / Description

Widget Animation

Widget Behaviour

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Live Agent

HybridChat

Agile CRM

Feederloop

GIPHY

Google Forms

Google Sheets

Hubspot

Intercom

Klaviyo

Mailchimp

ManyChat

PayPal

Pipedrive

Quriobot

Salesforce

Slack

Stripe

Trello

Twilio

Webhooks

Zapier

Plugins

Live Agent

HybridChat

BigCommerce

Blogger

Drupal

Facebook Marketplace

GoDaddy

Jimdo

Joomla

Magento

Moodle

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webex

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons