View Live Agent profile
Call Center Live Chat Video Chat
Omnichannel CRM Multi Language
View Drift profile
Chatbot Conversational AI Live Chat
Meeting Scheduling A/B Testing Integrations

Live Agent versus Drift


Compare Features, Integrations, Plugins, and Prices

Live Agent Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $12 p/m
Free Plan: Available
Free Trial: 30 days

Drift Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $2500 p/m
Free Plan:Not Available
Free Trial: Unknown

Live Agent Details

Owned by
Live Agent
Year founded
2006
HQ Location
Bratislava, Slovakia
LinkedIn
Twitter

Drift Details

Owned by
Drift
Year founded
2015
HQ Location
Boston MA, United States
Website
drift.com
LinkedIn
Twitter

Live Agent Notable Customers

Airbus
Forbes
Nascar.

What is Live Agent?


LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

What is Drift?


Founded in 2015, Drift currently employs over 500 people, their growth has been impressive.

Drift started out with a simple chat widget but offers full sales, marketing, and support suites tailored to the specific needs of different types of industries.

Agent Platform

Live Agent

Drift

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Live Agent

Drift

Canned Replies

Chat History

Chat Rating

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Keyboard Shortcuts

Meeting Scheduling

Notifications Audio

Notifications Visual

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Live Agent

Drift

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Instant Replies

Knowledgebase

Message Routing

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

Live Agent

Drift

Email

Facebook Messenger

Instagram

Twitter

Viber

Website Chatwidget

WhatsApp

Zoom

Customization

Live Agent

Drift

Colors

Notification Settings

Remove -Powered by-

Widget Animation

Widget Behaviour

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Live Agent

Drift

Agile CRM

Clearbit

Feederloop

Front

GIPHY

Google Forms

Google Meet

Google Sheets

Hubspot

Intercom

Klaviyo

Mailchimp

ManyChat

Marketo

Microsoft Dynamics 365

Microsoft Teams

Okta

PayPal

Pipedrive

Quriobot

Salesforce

Slack

Stripe

Trello

Twilio

Webhooks

Zapier

Zendesk

Zoom

Plugins

Live Agent

Drift

BigCommerce

Blogger

Drupal

GoDaddy

Joomla

Magento

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons