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Intercom versus HelpScout


Compare Features, Integrations, Plugins, and Prices

Intercom Pricing Model

  • Seat Based
  • Visitor Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

HelpScout Pricing Model

  • Seat Based
  • Visitor Based
Starts from: $25 p/m
Free Plan:Not Available
Free Trial: 15 days

Intercom Details

Owned by
Intercom
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

HelpScout Details

Owned by
HelpScout
Year founded
2011
HQ Location
Boston MA, United States
LinkedIn
Twitter

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom has several pricing schemes, depending on your needs and the size of your company. Free trials are available. They require a credit card and for you to cancel your subscription in time which is a considerable downside.

A plethora of apps in multiple categories can be integrated in their messenger through their app store.

Customers of Intercom include Amazon, Facebook, Shopify and Udemy.

What is HelpScout?


Help Scout is an all-in-one support service with live-chat being one of it’s many features.

Founded in 2011, Help Scout has been a promotor of the fully remote companies long before it reached mainstream popularity mid 2020. Help Scout is also a certified B-Corp.

With over 12.000 customers, they are certainly one of the bigger players in the support-desk space.

Notable customers of Help Scout include GrowSurf, Springboard and Zapier

Intercom Agent Platform

HelpScout Agent Platform

Agent Platform

Intercom

HelpScout

Slack

Web App

Intercom Agent Tools

HelpScout Agent Tools

Agent Tools

Intercom

HelpScout

File Sharing

Plugins

Intercom

HelpScout

Facebook Marketplace

Joomla

OpenCart

Connectivity

Intercom

HelpScout

Email

Facebook Messenger

Twitter

Website

Whatsapp

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