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Intercom versus Drift


Compare Features, Integrations, Plugins, and Prices

Intercom Pricing Model

  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

Drift Pricing Model

  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $2500 p/m
Free Plan: Available
Free Trial: Unknown

Intercom Details

Owned by
Intercom
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Drift Details

Owned by
Drift
Year founded
2015
HQ Location
Boston MA, United States
Website
drift.com
LinkedIn
Twitter

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom has several pricing schemes, depending on your needs and the size of your company. Free trials are available. They require a credit card and for you to cancel your subscription in time which is a considerable downside.

A plethora of apps in multiple categories can be integrated in their messenger through their app store.

Customers of Intercom include Amazon, Facebook, Shopify and Udemy.

What is Drift?


Founded in 2015, Drift currently employs over 500 people, their growth has been impressive.

Drift started out with a simple chat widget, but offers full sales, marketing, and support suites tailored to the specific needs of different types of customers.

Drift has many large customers, but does its best to support smaller companies by allowing startups to go through a vetting process for reduced prices.

Intercom Agent Platform

Drift Agent Platform

Agent Platform

Intercom

Drift

Android

iOS

Web App

Agent Tools

Intercom

Drift

Canned Replies

Customer Satisfaction Survey

File Sharing

Internal Notes

Meeting Scheduling

Visitor Ban

Visitor Information

Visitor Page Tracking

Intercom Pre-chat Options

Drift Pre-chat Options

Pre-chat Options

Intercom

Drift

Custom Greeting

Message Routing

Intercom Widget Customization

Drift Widget Customization

Widget Customization

Intercom

Drift

Branding

Integrations

Intercom

Drift

Front

Hubspot

Microsoft Dynamics 365

Okta

Salesforce

Slack

Zapier

Zendesk

Intercom Plugins

Drift Plugins

Plugins

Intercom

Drift

Joomla

OpenCart

Connectivity

Intercom

Drift

Facebook Messenger

Twitter

Website

Whatsapp

Zoom

Comparisons