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Live Chat
Live Chat
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Chatbot Live Chat Video Chat
API Omnichannel CRM

Intercom versus Crisp


Compare Features, Integrations, Plugins, and Prices

Intercom Pricing Model

  • Contacts Based
  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

Crisp Pricing Model

  • Contacts Based
  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 30 days

Intercom Details

Owned by
Intercom
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Crisp Details

Owned by
Crisp
Year founded
2017
HQ Location
Pays de la Loire, France
Website
crisp.chat
LinkedIn
Twitter

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

Crisp Notable Customers

AcommeAssure
Germinal
Tractian

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom has several pricing schemes, depending on your needs and the size of your company. Free trials are available. They require a credit card and for you to cancel your subscription in time which is a considerable downside.

A plethora of apps in multiple categories can be integrated in their messenger through their app store.

Customers of Intercom include Amazon, Facebook, Shopify and Udemy.

What is Crisp?


Crisp Chat offers everything you might need starting out with live chat for your website or business.

They have integrated a CRM as well as a knowledge base that’s included in their chat widget. A free forever plan to top off all this greatness, you couldn’t go wrong with Crisp.

Crisp also integrates with Slack. We checked out a number of Slack Chat Providers which you might find useful.

Agent Platform

Intercom

Crisp

Android

iOS

MacOS

Slack

Web App

Windows

Agent Tools

Intercom

Crisp

Audio Messages

Chat Transcripts

Customer Satisfaction Survey

File Sharing

Internal Notes

Reminders

Search

Ticketing

Visitor Ban

Visitor Information

Pre-chat Options

Intercom

Crisp

Canned Replies

Custom Greeting

Hours of Operation

Knowledgebase

Message Routing

Pre Chat Form / Lead Generation

Triggers

Intercom Supported File Types

Crisp Supported File Types

Supported File Types

Intercom

Crisp

.gif

Widget Customization

Intercom

Crisp

Avatar

Behaviour

Branding

Colors

Notification Settings

Position

Profile Picture

White label

Integrations

Intercom

Crisp

Hubspot

Mailchimp

Microsoft Dynamics 365

Pipedrive

Rating Fish

Salesforce

Slack

Trello

Webhooks

Zapier

Zoho

Plugins

Intercom

Crisp

Joomla

OpenCart

Prestashop

Shopify

Webflow

Wordpress

Connectivity

Intercom

Crisp

Discord

Email

Facebook Messenger

Instagram

Line

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Viber

Website

Whatsapp