View HybridChat profile
Chatbot Live Chat Managed Live Chat
Contact Form Omnichannel Team Inbox
View Intercom profile
Chatbot In-app Live Chat Live Chat
Omnichannel Lead Generation Integrations

HybridChat versus Intercom


Compare Features, Integrations, Plugins, and Prices

HybridChat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Intercom Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

HybridChat Details

Owned by
HybridChat
Year founded
2016
HQ Location
Bengalore, India

Intercom Details

Owned by
Intercom, Inc
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

HybridChat Notable Customers

Ford
Janssen Pharma
Target

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

What is HybridChat?


Hybrid.chat is a No-code / Low code conversational AI tool to build:

  • Smart NLP-based chatbots.
  • Omnichannel shared inbox (WhatsApp, Facebook, Live Chat, voice, Slack, Mattermost, etc )
  • Automation workflows
  • E-commerce order management bots

Hybrid.chat is one of the providers that integrate with Slack. Find out more about their pros and cons in our Slack Live Chat Apps article .

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.

Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.

Agent Platform

HybridChat

Intercom

Android

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

HybridChat

Intercom

AI Assisted Flow

Canned Replies

Chat History

Chat Rating

Chat Status

Chat Transcripts

Contacts Export

Customer Satisfaction Report

Customer Satisfaction Survey

Email Scheduling

File Sharing

Group Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Meeting Scheduling

Notifications Audio

Notifications Visual

Order Tracking

Search

Switch Phone Call to Chat

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Pre-chat Options

HybridChat

Intercom

Agent Status

Canned Replies

Conversation Routing

Operation Hours Schedule

Product Cards

Response Expectation

Triggers

Channels

HybridChat

Intercom

Email

Facebook Messenger

Google Assistant

Instagram

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

HybridChat

Intercom

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Remove -Powered by-

Tagline / Description

Widget Behaviour

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

HybridChat

Intercom

Calendly

Chatlayer.ai

Clearbit

Dialpad

Feederloop

Freshdesk

GitHub

Google Meet

Hubspot

Jira

Mailchimp

Marketo

Pipedream

Pipedrive

Quickchat AI

Salesforce

ServiceBell

Slack

Stripe

Webhooks

Zapier

Zendesk

Zoho

Plugins

HybridChat

Intercom

BigCommerce

Blogger

Drupal

Facebook Marketplace

GoDaddy

Jimdo

Joomla

Magento

Moodle

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webex

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons