HybridChat versus Chatra

Hybrid.chat is a No-code / Low code conversational AI tool to build:

• Smart NLP-based chatbots.
• Omni-channel shared inbox (Whatsapp, Facebook, LiveChat, voice, Slack, Mattermost, etc )
• Automation workflows
• E-commerce order management bots

Notable customers of Hybridchat include Ford, Janssen Pharma, and Target.

Chatra, a live chat solution targeted mostly at small and medium-sized businesses, bought by Sendinblue in 2021. It’s been announced that Chatra will merge into Sendinblue’s complete digital marketing and e-commerce suite.

The company profiles itself with their personal approach to customers, although they report having over 45,000 customers. Chatra hosts a self published book and guides section on the website to help you improve your customer relation game.

Integrations with popular platforms like Wordpress and Shopify are free, Others, like Facebook, Instagram, Slack, Help Scout, and email integration are only included in the paid plans.

Chatra offers a free plan for a single seat. The features are limited but that is to be expected for a free plan. Their paid plans start at $21 per seat per month. Free 10 day trials are available for the paid plans, which is useful to test all features before purchasing.