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Hubspot versus Tidio


Compare Features, Integrations, Plugins, and Prices

Hubspot Pricing Model

  • Contacts Based
  • Feature Based
  • Seat Based
Starts from: $50 p/m
Free Plan: Available
Free Trial: 14 days

Tidio Pricing Model

  • Contacts Based
  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: 7 days

Hubspot Details

Owned by
Hubspot
Year founded
2006
HQ Location
Cambridge MA, United States
LinkedIn
Twitter

Tidio Details

Owned by
Tidio
Year founded
2013
HQ Location
Szczecin, Poland
Website
tidio.com
LinkedIn
Twitter

Hubspot Notable Customers

Stella
Trello
Zoom

Tidio Notable Customers

AOS Group
Falcon Pack
Printpack

What is Hubspot?


Hubspot has a wide range of tools and products for inbound marketing, sales, and customer service. They offer 5 Hubs for each respective suite.

The idea for Hubspot was conceived in 2004 by two graduate students at MIT who saw the need for a more helpful, less interruptive, customer service platform. Nowadays, Hubspot can be seen as one of Salesforce’s main competitors.

Hubspot’s products and plans are sorted into Hubs for Marketing, Sales, Customer Service, CMS, and Operations. You can combine the Hubs to create your own bundle or choose the complete Hubspot suite. Their Live Chat is included in the free tools of the Service Hub. This suite also includes the free features of their CRM Hub.

In 2017 Hubspot acquired a company named Motion.ai, a company purely focused on creating the best chatbots. Motion.ai is now known as Hubspot’s Chatbot Builder, in their CRM hub.

The Service Hub has integration options for more than 50 apps, most of them paid.

Free plans, with limited functionality for most tools, are available for all Hubs for an unlimited number of agents. The paid plans for the Service Hub start at $18 per month for 2 agents to use the included paid tools and features.

Hubspot has over 140,000 customers in 120+ countries.

What is Tidio?


Tidio is a provider that offers a lot of value for startups and smaller companies. There are plenty of success stories from small founder teams with Tidio, including Wicklewood and Whisker Bag.

With a free forever plan that includes 3 agents as well as numerous upgrades and chatbots, they pack quite a punch!

Unique about Tidio is that you can initiate a chat with a user on your website in real-time as well as have a chatbot answer questions for you.

Hubspot Agent Platform

Tidio Agent Platform

Agent Platform

Hubspot

Tidio

Android

iOS

Web App

Agent Tools

Hubspot

Tidio

Canned Replies

Channel Switching

File Sharing

Ticketing

Hubspot Pre-chat Options

Tidio Pre-chat Options

Pre-chat Options

Hubspot

Tidio

Canned Replies

Hubspot Widget Customization

Widget Customization

Hubspot

Tidio

Colors

Display Name and Title

Icon

Tagline

Hubspot Plugins

Tidio Plugins

Plugins

Hubspot

Tidio

Wordpress

Connectivity

Hubspot

Tidio

Email

Facebook Messenger

Instagram

Website