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Help Desk Live Chat
CRM Live Chat
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Chatbot Live Chat Managed Live Chat
Multi Language Lead Generation

Hubspot versus Formilla


Compare Features, Integrations, Plugins, and Prices

Hubspot Pricing Model

  • Agent Based
  • Contacts Based
  • Feature Based
  • Seat Based
Starts from: $50 p/m
Free Plan: Available
Free Trial: 14 days

Formilla Pricing Model

  • Agent Based
  • Contacts Based
  • Feature Based
  • Seat Based
Starts from: $24.99 p/m
Free Plan: Available
Free Trial: 15 days

Hubspot Details

Owned by
Hubspot
Year founded
2006
HQ Location
Cambridge MA, United States
LinkedIn
Twitter

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
LinkedIn
Twitter

Hubspot Notable Customers

Stella
Trello
Zoom

What is Hubspot?


Hubspot has a wide range of tools and products for inbound marketing, sales, and customer service. They offer 5 Hubs for each respective suite.

The idea for Hubspot was conceived in 2004 by two graduate students at MIT who saw the need for a more helpful, less interruptive, customer service platform. Nowadays, Hubspot can be seen as one of Salesforce’s main competitors.

Hubspot’s products and plans are sorted into Hubs for Marketing, Sales, Customer Service, CMS, and Operations. You can combine the Hubs to create your own bundle or choose the complete Hubspot suite. Their Live Chat is included in the free tools of the Service Hub. This suite also includes the free features of their CRM Hub.

In 2017 Hubspot acquired a company named Motion.ai, a company purely focused on creating the best chatbots. Motion.ai is now known as Hubspot’s Chatbot Builder, in their CRM hub.

The Service Hub has integration options for more than 50 apps, most of them paid.

Free plans, with limited functionality for most tools, are available for all Hubs for an unlimited number of agents. The paid plans for the Service Hub start at $18 per month for 2 agents to use the included paid tools and features.

Hubspot has over 140,000 customers in 120+ countries.

What is Formilla?


Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to backup or outsource your customer service and let Formilla handle your chats by their highly-trained live chat agents. Managed Live Chat starts at $69.00 per month for up to 10 chats.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

Formilla’s plans start a $24.99 per month. All paid plans have 2 seats (they call it agents) included, extra seats can be added for an additional fee. They have a free plan for small businesses with up to 30 chats per month and 1 seat. A 15 day free trial is available.

Hubspot Agent Platform

Formilla Agent Platform

Agent Platform

Hubspot

Formilla

Android

iOS

MacOS

Web App

Windows

Agent Tools

Hubspot

Formilla

Canned Replies

Channel Switching

Chat History

Chat Transcripts

Chat Transfer

File Sharing

Ticketing

Visitor Information

Visitor Page Tracking

Pre-chat Options

Hubspot

Formilla

Automated Custom Greeting

Canned Replies

Email Capture

Hours of Operation

Pre Chat Form / Lead Generation

Triggers

Channels

Hubspot

Formilla

Email

Facebook Messenger

Website

Customization

Hubspot

Formilla

Branding

Colors

CSS Widget Editing

Display Name and Title

Fonts

Icon

Position

Profile Picture

Tagline

White label

Hubspot Integrations

Formilla Integrations

Integrations

Hubspot

Formilla

Zapier

Plugins

Hubspot

Formilla

BigCommerce

Joomla

OpenCart

Shopify

Weebly

Wix

Wordpress

Comparisons