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Chatbot Conversational AI Live Chat
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Hubspot versus Drift


Compare Features, Integrations, Plugins, and Prices

Hubspot Pricing Model

  • Contacts Based
  • Feature Based
  • Seat Based
Starts from: $50 p/m
Free Plan: Available
Free Trial: 14 days

Drift Pricing Model

  • Contacts Based
  • Feature Based
  • Seat Based
Starts from: $2500 p/m
Free Plan: Available
Free Trial: Unknown

Hubspot Details

Owned by
Hubspot
Year founded
2006
HQ Location
Cambridge MA, United States
LinkedIn
Twitter

Drift Details

Owned by
Drift
Year founded
2015
HQ Location
Boston MA, United States
Website
drift.com
LinkedIn
Twitter

Hubspot Notable Customers

Stella
Trello
Zoom

What is Hubspot?


Hubspot has a wide range of tools and products for inbound marketing, sales, and customer service. They offer 5 Hubs for each respective suite.

The idea for Hubspot was conceived in 2004 by two graduate students at MIT who saw the need for a more helpful, less interruptive, customer service platform. Nowadays, Hubspot can be seen as one of Salesforce’s main competitors.

Hubspot’s products and plans are sorted into Hubs for Marketing, Sales, Customer Service, CMS, and Operations. You can combine the Hubs to create your own bundle or choose the complete Hubspot suite. Their Live Chat is included in the free tools of the Service Hub. This suite also includes the free features of their CRM Hub.

In 2017 Hubspot acquired a company named Motion.ai, a company purely focused on creating the best chatbots. Motion.ai is now known as Hubspot’s Chatbot Builder, in their CRM hub.

The Service Hub has integration options for more than 50 apps, most of them paid.

Free plans, with limited functionality for most tools, are available for all Hubs for an unlimited number of agents. The paid plans for the Service Hub start at $18 per month for 2 agents to use the included paid tools and features.

Hubspot has over 140,000 customers in 120+ countries.

What is Drift?


Founded in 2015, Drift currently employs over 500 people, their growth has been impressive.

Drift started out with a simple chat widget, but offers full sales, marketing, and support suites tailored to the specific needs of different types of customers.

Drift has many large customers, but does its best to support smaller companies by allowing startups to go through a vetting process for reduced prices.

Hubspot Agent Platform

Drift Agent Platform

Agent Platform

Hubspot

Drift

Android

iOS

Web App

Agent Tools

Hubspot

Drift

Canned Replies

Channel Switching

Customer Satisfaction Survey

File Sharing

Internal Notes

Meeting Scheduling

Ticketing

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Hubspot

Drift

Canned Replies

Custom Greeting

Message Routing

Widget Customization

Hubspot

Drift

Branding

Colors

Display Name and Title

Icon

Tagline

Integrations

Hubspot

Drift

Front

Hubspot

Microsoft Dynamics 365

Okta

Salesforce

Slack

Zapier

Zendesk

Hubspot Plugins

Drift Plugins

Plugins

Hubspot

Drift

Wordpress

Connectivity

Hubspot

Drift

Email

Facebook Messenger

Website

Zoom