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Live Chat Messenger Integration AI Automation Hub

HelpScout versus Userlike


Compare Features, Integrations, Plugins, and Prices

HelpScout Pricing Model

  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan:Not Available
Free Trial: 15 days

Userlike Pricing Model

  • Feature Based
  • Seat Based
Starts from: $100 p/m
Free Plan: Available
Free Trial: 14 days

HelpScout Details

Owned by
HelpScout
Year founded
2011
HQ Location
Boston MA, United States
LinkedIn
Twitter

Userlike Details

Owned by
Userlike
Year founded
2011
HQ Location
Cologne, Germany

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

Userlike Notable Customers

Toyota, Nivea

What is HelpScout?


Help Scout is an all-in-one support service with live-chat being one of it’s many features.

Founded in 2011, Help Scout has been a promotor of the fully remote companies long before it reached mainstream popularity mid 2020. Help Scout is also a certified B-Corp.

With over 12.000 customers, they are certainly one of the bigger players in the support-desk space.

Notable customers of Help Scout include GrowSurf, Springboard and Zapier

What is Userlike?


Userlike is the leading software for live chat and customer messaging in Germany. It’s a unified messaging solution that lets companies receive messages from different channels like website chat WhatsApp, Facebook Messenger, SMS, and more in one central inbox. From here, all customer messages can be processed with professional service features such as message templates, live translations, and file sharing.

The software has a powerful website messenger that companies can integrate into their website and let customers choose to either have a conversation in real-time or continue it later - just like their favorite messaging apps. For complex inquiries or product demos, agents can switch from a chat to a browser-based video call and, if necessary, share their screen. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen customer relationships.

To automate customer service you can create self-learning chatbots, FAQ pages, and contact forms with Userlike’s AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Data protection has always been a top priority at Userlike. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees, and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals.

Customers of Userlike include Toyota and Nivea.

HelpScout Agent Platform

Userlike Agent Platform

Agent Platform

HelpScout

Userlike

MacOS

Slack

Web App

Windows

Agent Tools

HelpScout

Userlike

Canned Replies

Chat Transcripts

Chat Transfer

File Sharing

Mark as Spam

Search

Ticketing

Visitor Ban

Visitor Typing Preview

HelpScout Pre-chat Options

Userlike Pre-chat Options

Pre-chat Options

HelpScout

Userlike

Canned Replies

HelpScout Supported File Types

Userlike Supported File Types

Supported File Types

HelpScout

Userlike

.doc(x)

.jpg

.pdf

.png

.webp

Widget Customization

HelpScout

Userlike

Branding

Colors

Display Name and Title

Icon

Notification Settings

Position

Profile Picture

White label

HelpScout Integrations

Userlike Integrations

Integrations

HelpScout

Userlike

Google Tag Manager

Plugins

HelpScout

Userlike

BigCommerce

Drupal

Facebook Marketplace

Jimdo

Magento

Shopify

Squarespace

Wix

Wordpress

Connectivity

HelpScout

Userlike

Email

Facebook Messenger

Telegram

Text Messaging (SMS)

Twitter

Website

Whatsapp

Comparisons