View HelpScout profile
Help Desk In-app Live Chat Live Chat
Team Inbox Helpdesk Live Chat
View Talkative profile
Live Chat
Live Chat

HelpScout versus Talkative


Compare Features, Integrations, Plugins, and Prices

HelpScout Pricing Model

  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 15 days

Talkative Pricing Model

  • Feature Based
  • Seat Based
Starts from: $229 p/m
Free Plan:Not Available
Free Trial: 14 days

HelpScout Details

Owned by
Help Scout PBC
Year founded
2011
HQ Location
Boston MA, United States

Talkative Details

Owned by
Talkative
Year founded
2016
HQ Location
Newport, United Kingdom
LinkedIn
Twitter

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

Talkative Notable Customers

Bravissimo, the MDU
ICX

What is HelpScout?


Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.

Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.

Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository

What is Talkative?


Talkative is more than just a chat widget. The platform offers full remote-support availability. Ideal if you’re in the application business and need to take a look at specific settings or uncover more details on your customer.

The integration with Mitel is unique and caters to a group of companies that already have voice services.

Talkative has customers such as Bravissimo, the MDU and services company ICX.

Agent Platform

HelpScout

Talkative

Android

Email Inbox

iOS

Linux

MacOS

Slack

Web App

Windows

Agent Tools

HelpScout

Talkative

Chat History

Chat Rating

Chat Transcripts

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Internal Knowledgebase

Internal Messaging

Tags

Team Inbox

Ticketing

Typing Indicator

Pre-chat Options

HelpScout

Talkative

Agent Status

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Ticket Form

Channels

HelpScout

Talkative

Email

Facebook Messenger

Phone Call

Slack

Text Messaging (SMS)

Twitter

Website

WhatsApp

Customization

HelpScout

Talkative

Branding

Chatbox Size

Colors

CSS Widget Editing

Display Name and Title

Fonts

Icon

Light and Dark Themes

Mobile Widget

Notification Counter

Notification Settings

Notification Sound

Position

Remove -Powered by-

Visitor Request Human Agent

Integrations

HelpScout

Talkative

Aircall

Calendly

Chatra

Clearbit

GitHub

Google Apps

Google Sheets

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Olark

Pipedrive

Salesforce

Slack

Smith.ai

Text Request

Trello

Userlike

Webhooks

Zapier

Plugins

HelpScout

Talkative

BigCommerce

Facebook Marketplace

Magento

Shopify

Webex

WooCommerce

Wordpress

Comparisons