HelpScout versus Rumbletalk

Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.

Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.

Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository

RumbleTalk is an online group chat platform for websites and virtual events. It offers 5 Chat Types you can use anytime:

1. Members Chat
   A closed group chat exclusively for your members. This can be used with a log-in system or integration of your own user base.
   Use it for: Private communities and VIP sites

2. Queued Chat
   A moderated group chat with a designated administrator that can screen messages before it goes live.
   Use it for: Hosting Q&A Sessions, webinars, conferences

3. Private Chats
   A one-on-one chat where anyone can start a conversation with a fellow chatter.
   Use it for: Networking and dating sites

4. Experts Chat
   A one-on-one chat where only the chat admin can start a conversation with any user.
   Use it for: Professional consultation, job interviews, and private tutoring

5. Social Chat
   A public group chat accessible to anyone
   Use it for: Open communities, marketplace, fan page, and public discussions. To keep the chat safe, the chat owner can ban users and profanity, slow down the chat, mute all users, and export the chat transcript.

Rumbletalk’s unique feature is being able to approve or reject messages within the chat before it goes live - perfect for hosting Q&A sessions during live online events. This powerful chat platform makes connecting and engaging with your audience super easy because of other engagement features such as polls,  file sharing, video and audio calls, and admin moderation.