View HelpScout profile
Live Chat
Live Chat
View Rumbletalk profile
Chat Room
Private and Group Chat Screen Messages Polls

HelpScout versus Rumbletalk


Compare Features, Integrations, Plugins, and Prices

HelpScout Pricing Model

  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $25 p/m
Free Plan:Not Available
Free Trial: 15 days

Rumbletalk Pricing Model

  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $24 p/m
Free Plan: Available
Free Trial: Not Available

HelpScout Details

Owned by
HelpScout
Year founded
2011
HQ Location
Boston MA, United States
LinkedIn
Twitter

Rumbletalk Details

Owned by
Rumbletalk
Year founded
2012
HQ Location
Tel Aviv, Israel

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

Rumbletalk Notable Customers

Nasdaq
Solar Winds
Wix

What is HelpScout?


Help Scout is an all-in-one support service with live-chat being one of it’s many features.

Founded in 2011, Help Scout has been a promotor of the fully remote companies long before it reached mainstream popularity mid 2020. Help Scout is also a certified B-Corp.

With over 12.000 customers, they are certainly one of the bigger players in the support-desk space.

Notable customers of Help Scout include GrowSurf, Springboard and Zapier

What is Rumbletalk?


RumbleTalk is an online group chat platform for websites and virtual events. It offers 5 Chat Types you can use anytime:

  1. Members Chat
    A closed group chat exclusively for your members. This can be used with a log-in system or integration of your own user base.
    Use it for: Private communities and VIP sites

  2. Queued Chat
    A moderated group chat with a designated administrator that can screen messages before it goes live.
    Use it for: Hosting Q&A Sessions, webinars, conferences

  3. Private Chats
    A one-on-one chat where anyone can start a conversation with a fellow chatter.
    Use it for: Networking and dating sites

  4. Experts Chat
    A one-on-one chat where only the chat admin can start a conversation with any user.
    Use it for: Professional consultation, job interviews, and private tutoring

  5. Social Chat
    A public group chat accessible to anyone
    Use it for: Open communities, marketplace, fan page, and public discussions. To keep the chat safe, the chat owner can ban users and profanity, slow down the chat, mute all users, and export the chat transcript.

Rumbletalk’s unique feature is being able to approve or reject messages within the chat before it goes live - perfect for hosting Q&A sessions during live online events. This powerful chat platform makes connecting and engaging with your audience super easy because of other engagement features such as polls,  file sharing, video and audio calls, and admin moderation.

Customers of Rumbletalk include Solar Winds, Nasdaq, and Wix

HelpScout Agent Platform

Rumbletalk Agent Platform

Agent Platform

HelpScout

Rumbletalk

Slack

Web App

HelpScout Agent Tools

Rumbletalk Agent Tools

Agent Tools

HelpScout

Rumbletalk

File Sharing

HelpScout Supported File Types

Rumbletalk Supported File Types

Supported File Types

HelpScout

Rumbletalk

.doc(x)

.jpg

.pdf

.png

.webp

Widget Customization

HelpScout

Rumbletalk

Branding

Colors

Display Name and Title

Icon

Notification Settings

Position

Profile Picture

White label

Plugins

HelpScout

Rumbletalk

Drupal

Facebook Marketplace

Jimdo

Joomla

Moodle

Weebly

Wix

Wordpress

HelpScout Connectivity

Rumbletalk Connectivity

Connectivity

HelpScout

Rumbletalk

Email

Website

Comparisons