View HelpScout profile
Help Desk In-app Live Chat Live Chat
Team Inbox Helpdesk Live Chat
View POWR profile
Engagement Widget Live Chat
Contact Form Dedicated Widgets Facebook Messenger

HelpScout versus POWR


Compare Features, Integrations, Plugins, and Prices

HelpScout Pricing Model

  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 15 days

POWR Pricing Model

  • Feature Based
  • Seat Based
  • Visitor Based
Starts from: $5.49 p/m
Free Plan: Available
Free Trial: Not Available

HelpScout Details

Owned by
Help Scout PBC
Year founded
2011
HQ Location
Boston MA, United States

POWR Details

Owned by
POWR Inc
Year founded
2014
HQ Location
San Francisco CA, United States
Website
powr.io
LinkedIn
Twitter

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

POWR Notable Customers

No Data Available

What is HelpScout?


Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.

Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.

Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository

What is POWR?


POWR offers a complete suite of no-code eCommerce solutions with more than 60 apps and plugins, mostly aimed at platforms like WordPress, Squarespace, and Shopify. They have apps for social media tools, form builders, surveys, popups, payment buttons, website media, and of course, live chat.

Their live chat app connects through Facebook Messenger. A Facebook page and Messenger are required for the live chat app to function. Meaning, POWR live chat is not a suitable option for businesses that do not use Facebook or have compliance requirements that conflict with Meta’s policies and reputation.

The POWR website can be difficult to navigate and find all information you need, especially regarding the live chat and its features. The customization tool for the chat widget is easy to use and offers a lot of options. However, most options are only available in the more expensive plans.

Customers of POWR are mostly small businesses. A few of them share their success stories on the POWR.io website.

Agent Platform

HelpScout

POWR

Android

Email Inbox

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

HelpScout

POWR

Chat History

Chat Rating

Chat Transcripts

Customer Satisfaction Report

Customer Satisfaction Survey

Internal Knowledgebase

Internal Messaging

Tags

Team Inbox

Ticketing

Typing Indicator

Pre-chat Options

HelpScout

POWR

Agent Status

Automated Custom Greeting

Conversation Routing

Custom Greeting

Email Capture

FAQ

Inactivity Message

Knowledgebase

Offline Form

Pre Chat Form

Triggers

Channels

HelpScout

POWR

Email

Facebook Messenger

Phone Call

Slack

Text Messaging (SMS)

Website Chatwidget

WhatsApp

Customization

HelpScout

POWR

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Settings

Notification Sound

Remove -Powered by-

Tagline / Description

Visitor Notification Counter

Visitor Request Human Agent

Widget Behaviour

Widget Button Text

Widget CSS Editing

Widget Icon

Widget Mobile

Widget Position

Integrations

HelpScout

POWR

Aircall

Calendly

Chatra

Clearbit

GitHub

Google Apps

Google Sheets

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Olark

PayPal

Pipedrive

Salesforce

Slack

Smith.ai

Stripe

Text Request

Trello

Userlike

Webhooks

Zapier

Plugins

HelpScout

POWR

Big Cartel

BigCommerce

Blogger

Facebook Marketplace

Jimdo

Joomla

Magento

Shopify

Squarespace

Webex

Weebly

Wix

WooCommerce

WordPress

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